ICE > Guest Features
Intelity's ICE is an enterprise solution.
ICE touches all areas of your hotel's operation integrating all management systems, streamlining ticket/request management, monitoring response times, allowing instant content updates & changes, managing data securely and measuring ROI. It is complete hotel management like never before and like no one else. And it's all in real time.
What ICE does for 500 hotels worldwide (Click ICE feature or scroll down) -
ICE uses state-of-the-art APIs to share data with PMS (Property Management System), POS (Point of Sale System), Restaurant, Spa, Golf, Guest Request Management and more.
Request (Ticket) Management
Automatic and instant communication of all guest requests. No staff data re-entry.
ICE is a Compendium
Every system is modified, monitored and managed through ICE control programming. Performance charts, graphs and numbers can be viewed in real time. Accurate and immediate data is always available.
Performance tracking, status reports and ROI can be reviewed in real time.
ICE Markets to Guests
Guest Messaging - communicating and promoting
Direct messaging to guests by rate code, market segment, length of stay and other screening. Videos and banner ads to inform, advise and promote to every/selected guestrooms.
Change all content in real time including menus, hours, promotions, and lead times. One central source updates all guest-facing technologies.
You can create and place a video that plays for all your guests or just some guests or just one guest.
- Your general manager can welcome all guests to the hotel.
- Your chef can describe today's special tasting menu or the catch of the day.
- The mother and father of the bride/groom can welcome just those guests attending the wedding.
- A company/group officer can welcome meeting attendees with a video played in only their guestrooms.
Guests can adjust the room lighting, drapes and climate with a touch of a finger.
Intelity has support material to instruct and promote hotel mobile and tablet apps to your guests.