ICE > Guest Features

Benefits

Real-Time Marketing

Tap into new revenue streams with marketing messages sent in real time. Capture your guests attention through e-mail or SMS delivered to selected groups, rate codes, or individuals. Update pricing, selection, and specials within seconds.
Increased Average Check

Discover your top-selling items in a click, and make inventory decisions, content modifications, or price changes in seconds. Take advantage of your strengths and gain revenue while doing it.
Instant Guest Messaging

The ICE comment card provides an inside view into the satisfaction level of your guests, allowing you to address negative experiences and praise positive performance with your staff to maintain top operational performance.

Virtual Welcome

Greet all of your guests, or just a selected group,, unobtrusively with an on-screen virtual welcome message-a small extra that makes a big impression.
Brand Building

Increase the consistency of your brand and its messaging. Every ICE interface is built and customized according to your brand personality and service offerings, making every experience unique.
SMS Guest Communication

Taking advantage of the immense role that cell phones and text messaging has had on communication, ICE features an SMS service that can be used to confirm requests and market amenities in real-time.

Real-Time Analytics

The in's and out's of all your hotel's operations are at your command through ICE's back-end analytics programs. View charts, graphs, and numbers in real-time. Sound budgetary and operational decisions are made quickly and easily thanks to accurate data, at a time when every dollars needs to be accounted for.
Guest Tracking

Reach the right guests at the right time with the services they desire. ICE gives you the tools to market guests wisely, all based on their stay's activities and purchases. This smart marketing is a way to increase hotel revenue while crafting the ultimate guest experience.
Service Monitoring

Monitoring the activities of your staff is important to ensure performance levels are kept to your discerning standards. ICE tracks service delivery times and organizes requests so that you can easily review status of all guest/staff activity.

Controlled Upselling

The intelligent tracking technology integrated into ICE recognizes the services or amenities that your guests need or simply haven't yet asked for. By sending tailored messages that guests are more apt to respond to, appeals are not discarded or viewed as obtrusive-they are welcomed.
Better Guest Experience

ICE gives your guests complete control over their stay with instant access to the services they want, when they want them. The result is a more satisfied customer who is more likely to become a repeat patron.
Increased RevPar

With so many options for today's travelers, it's important for your hotel to stand out and increase profits to remain competitive. ICE gives you that edge through a variety of new revenue streams that increase RevPar and operational performance.

In-Room Interactive Guest Messaging

Intelity can ensure your teams success by reaching the guest the first time.
Incremental In-house Tours

Intelity allows timeshare concierge to intercept guest requests and make offerings for tours, when relevant.
Incremental Linkage Tours

Intelity gives you the ability to offer all of your services and cross promote.

Incremental Show Rate

Intelity gives you the tools to reach your guests more frequently and convert.
Value-Added Guest Experience

The jacuzzi of the future has arrived!
Intelligent Guest Segmented Reporting

Intelity allows timeshare and hotel operations to segment their guests in a multitude of ways.

Reduced Marketing Costs

Focus marketing strategies and efforts when you can see a ROI.