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Hotels Can Now Create Customized Mobile Concierge App with Intelity

Iceinstant.com takes hoteliers through a four-step, totally online process: sign up, select, submit and serve, allowing them to sign up; select the information, services and images that are best suited to their individual property; submit the data and name their price; and ultimately serve their guests with control, content and convenience.

How Hotels Can Embrace the Tablet Trend

Software like that supplied by Intelity and used by such hotels as the Plaza in New York allows for iPads to become essentially in-room guest controls. With just a swipe of a finger, guests can adjust the room temperature or turn on a light. They can browse area guides or place dinner reservations. For guests traveling in groups, there are even customized apps that allow for sharing common itineraries.

Intelity's ICE Spreads Its Wings With Customizable Guest Services Interface For ALL Hoteliers

"Think of this as a 'trial size' of our ICE platform, but it's a robust trial that allows hotels to go in to design and create their mobile experience, and they can name their own price," says David Adelson, president and CEO. "With ICE Instant, a hotel has the ability to not only brand and customize their application, but also they can pick and choose services to make available from restaurant reservations to local attractions to social media."

2012 Company Profile: Intelity

"When veteran Orlando hotel executive David Adelson founded Intelity in 2007, the idea of touch screen monitors in hotels allowing guests to order room service, browse attractions and check airline flights was radical. Now the hospitality software company's "virtual concierge" concept serves major hotel brands in more than 500 properties worldwide. Plus, the program called ICE (Interactive Customer Experience) can now be accessed through in-room TVs, laptops, smart phones, iPads and other mobile devices. Adelson, a former senior executive at the Peabody Orlando, and Intelity technology guru Chris Grey, are racing to add features."

Aloft Hotels test out Intelity's ICE on iPad

The next time you check into an Aloft Hotel, you won't have to talk to a real-life concierge to get your restaurant recommendations. All you'll have to do is tap on an iPad. Aloft joins a growing number of hotels and airlines, including The Plaza and Mondrian Soho in New York and The Hilton Inn at Penn in Philadelphia, that are distributing iPads and similar devices to digitize services. Many hotels go so far as to outfit guestrooms with the devices. Orlando-based Intelity has developed the app used on the device, which allows guests to access all sorts of services. Intelity has said that about 500 hotels nationwide are using it. Those hotels have reported an 18% increase in room service orders as a result, the company said.

Four Seasons Allows Guests to Digitally Connect with their Hotel

"As most of our guests travel with a smartphone, tablet, or both it made sense to provide access to the hotel's services and amenities through the same intuitive touch interface." said Four Seasons Los Angeles at Beverly Hills General Manager Mehdi Eftekari. "Virtually any hotel service can be accessed through ICE, all wireless from the comfort of your guestroom." All 285 rooms at the hotel (are) equipped with iPad2 devices that allows guests to customize their stay at the hotel, including ordering in-room dining, making restaurant reservations, calling valet parking for your car, arranging airport transportation, setting up spa treatments, making housekeeping requests and researching local attractions.

Intelity ICE Featured At Radisson Blu Aqua

The Radisson Blu Aqua Hotel, Chicago made history in November as the first upper-upscale Radisson Blu branded property to open in the U.S., and so did Intelity's ICE (Interactive Customer Experience™) as the featured technology providing guests with the services that set the global standard. The award-winning guest services technology gives travelers the power to navigate through all offered hotel services with the touch of a finger.

Intelity Platform Gives Guests 24/7 Control

On the third floor of Apple's 14th Street Manhattan store, Intelity CEO David Adelson last week demonstrated why hotels will undergo a radical change in the near future that will impact nearly every facet of the hospitality industry from costs and management to design and architecture. During his presentation of the Orlando, Florida-based company's Interactive Customer Experience (ICE) platform that essentially puts all guest services under one digital umbrella, Adelson demonstrated how it gives guests the ability to "order what they want, when they want and how they want." But more than that, ICE allows a hotel to better understand customer needs, be more efficient and, most important, cut costs.

Intelity Sets Up Partnership With McLaren International for Asia Pacific Expansion

Intelity has announced a partnership with McLaren International Pty Ltd to broaden distribution of its award-winning ICE (Interactive Customer Experience) technology throughout the Asia Pacific region. Intelity's ICE solution is an innovative virtual concierge platform executed through custom branded tablets, smartphones and touch screen applications that provides hotel guests with the ability to arrange 30 guest services instantly, bridging the gap in communication between hotel staff and guests. "One of the keys to McLaren's success is to provide our customers with 'best of breed' technology products and our partnership with Intelity further supports this commitment," said Matthew White, McLaren International Managing Director.

Four Seasons Hotel Los Angeles at Beverly Hills sees high traffic on in-room iPads with ICE

Luxury Daily - November 14th 2011

"The Four Seasons Hotel Los Angeles at Beverly Hills last week completed the installation of 285 iPads in its guest rooms and suites, which are already proving popular with the hotel's trendy guests. The property has already had more 1,200 guests use the in-room iPads to order room-service, make spa appointments and research local attractions. The Four Seasons Los Angeles claims it is the first hotel on the West Coast to use the Interactive Customer Experience technology by Intelity to power the in-room devices. 'We want to offer cutting-edge technology to our guests and truly believe in the ICE technology with iPad 2 devices,' said Kim Kessler, director of public relations at the Four Seasons Hotel Los Angeles at Beverly Hills, Los Angeles."

London hotel wins in-room technology innovation award with ICE

Written by Ozgur Tore

"The ballots are in, and with the help of Intelity ICE (Interactive Customer Experience ™) Touch on iPad, The Eccleston Square Hotel in London was presented In-Room Technology Innovation of the Year by the European Hospitality Awards. Eccleston Square, the first European hotel to offer ICE on the iPad 2 as a standard room feature, installed the revolutionary program in July 2011."

Tablets – T-Commerce: Innovative Guest-facing Applications

By Michael L. Kasavana, Ph.D., NCE, CHTP

Guestroom Controls
An intuitive touchscreen tablet device can be used to provide the guest with effective control over the temperature, air movement and lighting levels within the guestroom. Providing guests with these controls improves guest satisfaction and comfort. Inncom's Integrated Room Automation System (IRAS) can be integrated with the Interactive Customer Experience (ICE) for iPad from Intelity, which allow guests to control room temperature, lighting, drapes and alarm clock settings directly from a tablet device, even when the guest is not in the room. In addition, the ICE iPad app can be configured to include Inncom's ecoMODE, an application that empowers guests to select a feature that governs guestroom energy conservation. The company's website states that more than 80 percent of guests use some aspect of the ICE application suite during a hotel stay.

Classic Style Meets Cutting Edge ICE Technology as Hotel Bel-Air Reopens

After an extensive 24-month refurbishment and redesign, Dorchester Collection's property, Hotel Bel-Air, has reopened its doors featuring Intelity's technology. This in-room guest service technology will provide guests in the hotel's 103 guestrooms and suites with the ability to navigate through all offered hotel services with the simple touch of a finger.

Hoteles Charleston Colombia Install Interactive Guest Services

Hoteles Charleston Colombia properties has selected Intelity's ICE Touch on iPad to provide personalized in-room gust services beginning in December 2011. Recognized for their luxurious world-class amenities, as well as a reputation for excellent service, the hotel group will be the first in Colombia to introduce the interactive guest service technology, ICE Touch (Interactive Customer Experience), at the Hotel Charleston Bogotá, Charleston Casa Medina and Charleston Santa Teresa Cartagena.

Inside The Newly Reopened Hotel Bel-Air, LIVE!

1:58 PM   Intelity's ICE on iPads in every room.

Four Seasons Allows Guests to Digitally Connect with their Hotel

Four Seasons Hotel Los Angeles at Beverly Hills became the first Four Seasons in the world to launch ICE technology in their guestrooms and suites, allowing guests to digitally connect with all areas of the hotel. "Our East Coast Guests have relocated their offices pool side where they can stay connected while enjoying the serenity of our urban oasis," said General Manager Mehdi Eftekari. "Staying ahead of our guests is not easy as they are very sophisticated and tech savvy. ICE is the perfect tool to let them work at their speed."

Intelity makes their stall appealing with a 64 iPad wall at HITEC 2011

Intelity, headquartered in Orlando, Florida, is a hospitality software solution company focused on the self-service marketplace. Their software ICE (Interactive Customer Experience™) with its dazzling guest interface and ICS (ICE Control System) backend management works with the iPads, android touch pads, digital tv's etc. They were participating at the Hospitality Technology Industry Trade show i.e., HITEC in Austin June 2011. It was the right place for them to invest in a stall at the event because the event was about "hospitality meets technology." A stall in the event is all about the display. You get the maximum footfalls if your display is rich. How richer it could get that Intelity installed a 64 iPad wall as the main attraction.

Four Seasons Beverly Hills Launches ICE Technology

The Four Seasons Hotel Los Angeles at Beverly Hills launched ICE technology wherein all 285 guestrooms and suites will be stocked with iPad2 devices enabling guests to digitally connect with all areas of the hotel.

The Four Seasons LA Will Soon Be Equipped With iPad 2s

Starting October 3, the posh guestrooms at the Four Seasons Los Angeles will be a whole lot more glamorous thanks to the brand-new iPad2s that will be installed. The gadgets will be loaded with ICE Technology which will enable guests to make restaurant reservations, order room service, book massage at the spa, put in housekeeping requests and call up their Porsche from valet, all through the iPad.

Four Seasons Hotel Los Angeles Commences Cutting-Edge ICE Technology

"We are proud to partner with Four Seasons Hotel Los Angeles and look forward to deploying technology that will not only elevate their level of service but enhance the overall guest experience," says David Adelson, CEO of Intelity. "This partnership will provide guests with the power to customise the Hotel experience and receive services in the efficient way they have come to expect from Four Seasons.

Morgans Hotel Group Continues to Revolutionize Hospitality with the Addition of Intelity's ICE to Delano and Hudson

"Guest satisfaction will always be a top priority for us here at Morgans Hotel Group and we are always looking for ways to be unique and enhance our guests' experiences," said Jason Harper, vice president of technology. "The positive feedback we've received about ICE has been tremendous. The power it gives our guests to customize their experience while staying with us is something we believe gives us a competitive edge."

Intelity, creator of the world's first interactive guest service technology, continues its expansion with the announcement of partnerships with Delano in Miami and Hudson in New York. The technology will enable guests to access and coordinate all of their hotel needs directly either from the convenience of an in-room iPad at Delano or their personal laptop at Hudson.

Tablet Computers Bring Amenities Into High Tech Age

Some hotels are electing to provide iPads in-room for tech-savvy guests, like at the Hotel Beaux Arts Miami, a JW Marriott Collection hotel. "One of the reasons we chose the technology is because the property is a masterpiece of design. It's cutting edge, a culture vanguard," said Paul Pebley, director of sales and marketing at the hotel. "We jumped on implementing it because we felt it was consistent with the sensory experience. … We saw it first from a brand-positioning standpoint, then we understood where the financial benefits were." The hotel bought iPads and has a proprietary guest app using the Interactive Customer Experience software by Intelity.

Virtual Concierge Arrives in Asia with the Introduction of Intelity's ICE to The L Resort Krabi, Thailand

Intelity, creator of the world's first interactive guest service technology, has partnered with The L Resort Krabi to create a unique guest experience with ICE Touch (Interactive Customer Experience) on iPad. The partnership marks the first time the technology has been deployed in Asia and will provide guests with the power to customize their individual stays and increase the overall efficiency of the resort's operations.

The New Concierge

There has also been a technological shift, enabling hotels to bring concierge facilities directly to the guest. "Today's hotel guests are accustomed to convenience, content and control in their lives, and their guest experience is no exception," says David Adelson, CEO of Intelity, a Florida-based hospitality technology firm, which supplies software to hotel groups like Wyndham, Hilton, Starwood and Marriot for devices such as laptops, tablets, iPhones and iPads and one of the most innovative software companies for the hospitality industry.

Intelity Wins Innovation Award from The Wall Street Journal and The Global Business Travel Association

Intelity's ICE (Interactive Customer Experience™) program has just won the Business Traveler Innovation Award for Best Travel Convenience & Efficiency Innovation presented by The Wall Street Journal and The Global Business Travel Association (GBTA). As the world's first and only guest service interface providing a full array of hotel offerings, Intelity ICE provides guests with the power to navigate services that include: ordering in-room dining, making dinner reservations, requesting housekeeping services, coordinating transportation, checking flights, browsing for local information such as maps and directions, booking spa appointments, and about 20 other services, without ever picking up the phone.

Intelity's ICE Wins GBTA/Wall Street Journal Innovation Award

Each year, the Global Business Travelers Association and the Wall Street Journal recognize an innovator in "Traveler Convenience & Efficiency." It was announced this week that for 2011, the recognition went to Intelity's ICE Touch on iPads. The award will be presented at the 5,000 member group's annual meeting in Denver in August.

Hotel puts iPad in every room, claims most hi-tech in town

Eccleston is "the first hotel in Europe to have an iPad2 in every room as standard so guests can control all the other gadgets and gizmos. Tools on the device (which also come as part of an app for a guest's own mobile handset) include temperature, lights and curtain control, in-room dining orders, restaurant booking, spa reservations, housekeeping, as well as information about the hotel and the local area. The ICE Touch software for the iPad was developed by Intelity."

The Palmer House Hilton introduces virtual concierge to guests via their mobile device.

"The city of Chicago attracts guests from around the world and we are proud to offer them an innovative way to access and explore through ICE," said Dean Lane, general manager.

Hotels see value in providing iPads to guests

Hundreds of hotels are distributing iPads to guests' rooms to increase food and beverage sales while reducing staff levels. An application developed by Intelity enables guests to send messages to staff or other guests, to make food and housekeeping orders and browse hotel and neighborhood offerings. "Most travelers are used to self-service solutions in their daily lives and would rather prefer it," says David Adelson, CEO of Intelity.

Can tablets for customers help your business sell more?

USA Today recently reported that a number of U.S. hotels are offering Apple's popular tablet computers to their guests to help them order from room service. Using an application developed by Florida-based Intelity, the iPads enable guests to take advantage of hotel services without tying up staff time. They can order food, browse hotel amenities, learn about local attractions, request wake-up calls, schedule housekeeping, or contact hotel staffers directly. Hotels offering the iPad service are mainly upscale properties with high-spending guests, such as The Plaza, Royalton and Mondrian SoHo hotels in New York, and The Hilton Inn at Penn in Philadelphia.

Hotels offer services through tablet PCs

For a night of clubbing in Manhattan on a recent weekend, Seunghee Thomson turned to the iPad in her room at the Mondrian SoHo to ask the hotel's concierge for a recommendation. Mondrian is one of several hotels that are distributing iPads and similar devices to customers in an effort to tap the buzz surrounding tablet computers. The effort is the latest by the travel industry to digitize a range of services that once required picking up the phone. "It's a self-service vehicle," says David Adelson of Intelity, which developed Mondrian's app and has about 380 hotels using the software. "Most travelers are used to self-service solutions in their daily lives and would rather prefer it."

The Virtual Hotel Concierge

"Some hotels have begun to expand the definition of concierge to mean more than just a knowledgeable employee. It now can also mean smart digital devices… Intelity, a software company, is working with Wyndham's Wingate hotels, Starwood's Aloft hotels and others to provide airline information as well as customized dining, shopping and recreation tips through laptops, iPads, touch-screen devices, TVs and cellphones. Wyndham Worldwide will give owners of hotels in its 15 brands the option of offering the Intelity service to guests, said Paul Davis, senior vice president for strategic sourcing."

Intelity's ICE Sculpture at HITEC

Intelity unveiled the world's largest "ICE" Sculpture at HITEC, the hospitality technology's industry annual trade show. The 64 in sync iPads form a wall that illustrates the services and benefits brought to guests and hoteliers through award-winning ICE (Interactive Customer Experience) technology. The company also announced the expansion of its ICE technology to the Android platform (on phones and tablets) at HITEC.

Intelity ICE Expands Offerings to Include the Android Platform

Intelity, an Orlando based hospitality software solution company, announced today the availability of its award-winning ICE Mobile technology to hoteliers on the Android platform. ICE Mobile grants guests access to a virtual, interactive concierge by simply downloading a free application to their personal device. The expansion to the Android platform provides hoteliers with the option of offering ICE Mobile technology not only to guests utilizing the Apple and Blackberry platforms but to nearly 40 million Android users worldwide.

More hotels distribute iPads to guests for ordering room service, amenities

Hoping to generate more food and beverage sales and reduce the need for staffers, a growing number of hotels are providing the popular tablet computer to guests in their rooms. An app, developed by Orlando-based Intelity and downloaded on the device, allows guests to order food, browse hotel amenities and local attractions, request wake-up calls, schedule housekeeping, message hotel staffers or other guests, and arrange car service. Flight information and 5-day weather are also shown, as are targeted ads based on guests' rates and preferences information.

Gramercy Park Hotel keeps its cool edge

The Gramercy Park Hotel is more accessible and it hasn't lost its cool edge; one of the technologies general manager, Scott Koster is most proud of is its new ICE (Interactive Customer Experience) mobile application by Intelity. "ICE was chosen due to its reputation in the industry as well as their commitment and dedication of their services," Koster said. "The application was created in conjunction with our design team to mirror the look and feel of our website and allow guests to access our hotel services remotely before, during and after their stay. This allows checked-in guests the opportunity to request just about anything that they may need from in-room dining, turn-down service, wake-up calls, taxi scheduling or concierge request for our local area," Koster said.

Inside the 2011 Hotel Visionaries

In New York City's highly competitive market, boutique hoteliers are constantly looking for ways to stand out from the pack and offer guests a little something special. Morgans Hotel Group had a vision for "something special" for its Royalton property that may well be a precursor to the next big guestroom tech trend: iPads. Intelity's ICE Touch on iPads.

iPads at the Royalton

Distinguishing the Royalton iPad from one you get at the Apple store is a sophisticated software system, coolly acronymed ICE (Interactive Consumer Experience) and developed specifically for hotels by Intelity.

ICE Mobile at The Plaza

The Plaza Hotel in New York has also seized the new opportunity of mobile communication. Since January 2011 all guestrooms have had a tablet PC with the application Intelity's ICE (Interactive Customer Experience).The utility helps control all the guests' needs such as room service, restaurant reservations, a request for wake up calls, temperature and lighting or even booking tour guides in New York, flight schedule, including the printing of boarding passes.

Mobile Partnership Allows Guests to Unlock Doors and More

OpenWays, the global provider of mobile-based access-management solutions, and Intelity, a hospitality software developer of the Interactive Customer Experience (ICE) guest self-service solution, announce an integration partnership designed to deliver a comprehensive mobile guest experience. ICE Mobile enables travelers to plan their stays and enhance their experiences by ordering from a host of services and amenities – now including the ability to open their room doors via OpenWays -- with just a touch on an icon on their mobile device.

Intelity ICE Ushers High Tech Hospitality Into the Windy City

Intelity ICE (Interactive Customer Experience ™), the industry's "most innovative" technology of 2010, has now arrived with force in the iconic city of Chicago. Guests at the historic Palmer House Hilton Hotel in Downtown Chicago, the Westin Chicago River North, The Ambassador East Hotel and Conrad Chicago will now have the ability to customize their experience with the touch of a finger.

Tablets & smartphones evolve with ICE

"We officially launched the program in January and guests love it," said Shane Krige, general manager of The Plaza Hotel. "It's also helping us become more efficient. If you're ordering something, it dispatches tickets to the correct department instead of having to route it around the hotel to get to the right person—it goes directly to the person responsible for getting you the items that you need."

Intelity Helps Hilton Inn at Penn Axe Paper Consumption

"Intelity's ICE Touch on iPad will be a great instrument in helping us achieve our sustainability goals," said Greg Stafford, general manager. "Not only will we be able to drastically reduce our paper consumption and printing costs, but it also serves as a tool to show our Hilton Inn at Penn guests that sustainability and luxury can easily coexist."

Shooting Stars and iPad 2s Guaranteed at Cayo Espanto

Cayo Espanto is a destination where every whim is delightfully fulfilled by the resort's housemen, and now there's an app for that. The addition of the iPad 2, powered by Intelity ICE (Interactive Customer Experience™) technology, in each of the island's seven villas makes it even easier for guests to make their requests.

Intelity ICE Becomes the Latest Technology to Help Hotels Reach Sustainability Goals

"Being able to help the hotel industry operate in a more sustainable fashion is one of the many benefits that ICE technology offers," said David Adelson, CEO, Intelity. "We are proud to play a part in helping the industry achieve these goals and we will continue to try to find other ways to amplify these efforts even further."

Are iPads the New Concierge?

Hotel guests from The Plaza Hotel and Mondrian Soho in New York to the Hotel Beaux Arts Miami are bypassing the in-room phone and doing everything from ordering room service to making dinner reservations and placing housekeeping requests with in-room iPads that appear to be a growing luxury hotel trend. Have a look at this video link to see how the technology, called Intelity, works--and be ahead of the curve next time an iPad turns up on your hotel bedside table.

Trend Alert: Hotels Implementing Mobile Concierges

By Joshua Pramis, online associate editor and resident tech guru at Travel + Leisure

Intelity has developed an app template to license to any interested hotel. The app is customized to the hotel and can be used for just about anything you could possibly need, without ever having to pick up the phone. You can book dinner reservations, order room service, request a wake-up call, make a housekeeping request, and a ton more. It's a fairly new program, so it's at just a handful of hotels (Plaza Hotel; Hotel Beaux Arts; The Kimberly; and Rancho Bernardo Inn, to name a few), but it's without a doubt going to continue expanding to many more properties around the world.

Eccleston Square Hotel in London becomes Intelity's first in the UK.

We are the only hotel offering full room control and all guest services on iPad2 with the Intelity ICE system.

High Art Meets High Tech at Hotel Beaux Arts Miami

Sophistication has been elevated to a new level as all accommodations feature an in-room iPad that gives guests the control to choose from 30 hotel services and customize their hotel experience. Powered by Intelity's ICE Touch (Interactive Customer Experience™) software, guests are able to order room service, book dinner reservations, make housekeeping requests, coordinate transportation, browse for local information and much more, all at the touch of a finger. Additionally, ICE software allows guests the ability to virtually plan activities in or out of the hotel, as well as access flight and airline information, adding luxury to the art of travel.

The Hotel Beaux Arts New iPad App Means No More Room Service Surprises

The craze for iPads in the hotels is not going away anytime soon. The latest spot to put our favorite gadget the guestrooms is Marriott's boutique hotel, the Hotel Beaux Arts in Miami. And not only can you surf the web and do other iPady things, but you can order room service, make dinner reservations and even ring up hotel housekeeping, thanks to the special Hotel Beaux Arts iPad app. Powered by Intelity's ICE Touch (Interactive Customer Experience), the app practically eliminates the need to speak with the front desk since you can request nearly everything through this app (about 30 hotel services in total.) We especially love the room service function which comes with pictures of the food. No more surprises when they pull off those silver platter lids!

Intelity's Award Winning ICE on iPad Technology in Hotel Beaux Arts Miami

ICE Touch on iPad, the hospitality industry's "Most Innovative" technology of 2010, has brought its state-of-the-art software to the equally stylish and progressive Hotel Beaux Arts Miami.

ICE At Your Service

While mobile travel apps are nothing new, there are a lot of imaginative and practical applications that can benefit travel agents and their clients, says ICE Mobile, a technology brand of Intelity. In fact, a hotel or travel service without mobile app capabilities is behind the curve at this point, says ICE Mobile. What if you could order room service, make a spa appointment, coordinate transportation, turn off the lights, control the temperature of your room, order towels or 20 other things, all from your phone? Guests at New York's Plaza Hotel can. So can the guests at Gramercy Park, JW Marriott Indy, the Gansevoort Park Avenue and many others. All have adopted Intelity's ICE Mobile technology.

Intelity ICE Touch on iPads wins HTNG's 2010 Most Innovative Hospitality Award

"…Speaking of in-room concierge apps, HTNG's hotelier members picked Intelity's 'ICE Touch on iPads' for the 2010 Most Innovative Hospitality Award. ICE was a runner –up at last year's conference; the app provides a wide range of concierge services, and is now making an appearance on tablets in guestrooms."

Now That's Cool: Wyndham Bonnet Creek Unveils ICE Touch Devices in New Tower

Intelity, an Orlando based hospitality technology firm, has deployed an innovative and interactive guest internet experience, Wyndham Connect, exclusively across all Wyndham Hotel Group brands in North America, as nicely as Wyndham Bonnet Creek Resort, and provided access to its Interactive Customer Experience™ (ICE) suite of items. This partnership performs in concert with Wyndham Worldwide's strategic sourcing group, which seeks to leverage global buying to attain savings, support brand standards and improve the guest encounter at all Wyndham properties.

Who Took Home Top Honors At HTNG?

The hotelier members of Hotel Technology Next Generation (HTNG) awarded the 2010 Most Innovative Hospitality Award to Intelity's "ICE Touch on iPads" at the association's Members' Meeting last week. HTNG senior officers presented the awards at the 7th Annual Members' Meeting of HTNG in San Diego, California on March 3.

How the Luxury Industry is Using the iPad

But it was New York's famed Plaza hotel that offered guests the most integrated proposition: an iPad in every room, a bespoke concierge application and finally, the ability to control all aspects of their room through the central device. Plaza iPad's come loaded with Intelity's ICE (Interactive Customer Experience) software, which allows guests to order room service, request wake-up calls, adjust lighting and temperature and browse New York city guides. As well as providing all necessary hotel information and a welcome video to guests.

Mondrian SoHo In-Room iPad: Virtual Access to NYC

Upon rising at the new Mondrian SoHo in New York City, your morning will start off like any other: Yawn. Stretch. Reach for iPad. Perhaps the latter hasn't been part of your regular routine, per se, but after enjoying in-room technology that allows you to coordinate transportation, check flights, order room service, look at New York through the eyes of a local, make dinner reservations, and make housekeeping requests at the touch of a Steve Jobs-designed screen, how could you ever go back? Powered by Intelity's ICE Touch (Interactive Customer Experience—which is, apparently, one of the best in the land) software, all 270 guestrooms will feature an in-room iPad that will give guests the control to choose from 30 services and customize their experience.

The Plaza in New York offers ICE Touch on iPads in All Guest Rooms and Suites

The Plaza is offering iPads in each of its guest rooms and suites. The program, which launched in January, makes the landmark hotel on Central Park South the first hotel in the world to provide guests services and room controls using iPads and Intelity's ICE (Interactive Customer Experience) software to all of its guests.

2011 Guestroom Tech Trends

The technology is now making its way from 'official front-desk use' to a provided in-room amenity. At New York City's Plaza Hotel (www.theplaza.com, a Fairmont Hotel), each of the 282 rooms are equipped with an iPad that runs Intelity ICE (www.intelitycorp.com), a virtual concierge that enables guests to book reservations and request hotel services, among other things. "The thing that we like the most about Intelity is that the software and their backbone system infrastructure brings more than just the fact that we have iPads in the room," says Shane Krige, the hotels general manager. For example, if guests use the iPad to request an additional pair of slippers, that request will be delivered directly to the appropriate staff member. "From a management standpoint we are able to keep track of efficiency. It will help us shape the amount of product that we put in the room, and if there are certain requests that are extremely high, it helps us keep efficient and reduces the opportunity for mistakes."

Guestroom iPads Offer Control of 30+ Services in Second Morgans Property

Morgans Hotel Group has partnered with Intelity to interactively bring the luxury hotel amenities of the newly opened Mondrian Soho to the fingertips of guests. Powered by Intelity's ICE Touch (Interactive Customer Experience) software, all 270 guestrooms will feature an in-room iPad that will give guests the control to choose from 30 services and customize their experience.

Morgans Hotel Group Expands In-room iPad Program featuring Intelity ICE Technology

Intelity, a pioneer in hospitality software, and Morgans Hotel Group have partnered to interactively bring the luxury hotel amenities of the newly opened Mondrian Soho to the fingertips of guests. Powered by Intelity's ICE Touch (Interactive Customer Experience ™) software, all 270 guestrooms will feature an in-room iPad that will give guests the control to choose from 30 services and customize their experience.

Largest J.W. Marriott Puts ICE TV in all 1005 rooms

The newly opened JW Marriott Indianapolis Downtown has installed Intelity's ICE (Interactive Customer Experience) technology in each of its 1,005 guestrooms. Through ICE TV, each television has been transformed into a self-service system that has been designed to boost on-property revenues, lower operating costs and increase guest satisfaction.

Intelity’s David Adelson talks to the LA Times about ICE Touch on iPads

“Travelers may love technology, but having to acquaint themselves with new systems and processes at each hotel can be frustrating. Hotels may save themselves the expense of installing complicated electronics that operate the TV, drapes, lighting and so on and shift the operations to a device they do know: the guest's iPad or similar device. Intelity's ICE (Interactive Customer Experience) software, for instance, allows a guest at the Plaza hotel in Manhattan to use an in-room iPad to dim the lights or raise the thermostat without fumbling around with the hotel room's control panel. "Guest services are converted to the ICE interface, so you can adjust the temp, order room service, request a wakeup call, etc., using the hotel's iPad," says David Adelson, Intelity's chief executive. "With the Plaza's iPhone app [on your phone], you could order lunch while strolling in Central Park," says Adelson, and have it waiting for you in your room when you return.”

World’s Largest J.W. Marriott Opens with ICE TV In Every Room

Intelity, the leader in interactive hospitality technology, has brought its revolutionary product to the newly opened JW Marriott Indianapolis Downtown with its ICE (Interactive Customer Experience ™) technology in each of the hotel’s 1005 guestrooms.

iPad for Environmental Control

The Plaza has decided to include iPad's in all of their rooms for their guests. What I found interesting is the custom app they will have installed. The app will allow guests to to control their environment in their room - lights, temperature, TV, drapes, fans, etc... - Plaza Hotel iPads. The app also includes options for room service, valet service, weather and more.

ICE Touch on iPads turn hotel into The iPlaza

When it comes to luxury at The Plaza, there's an app for that. The storied Fifth Avenue hotel has taken a leap into the 21st century by installing iPads for guests in every room. The Apple tablets come loaded with Intelity’s ICE Touch that lets guests communicate with the concierge, order room service, schedule spa treatments or shut off the lights.

Control Your Hotel Room From Your iPad

You don’t always need an augmented reality real time text translator to impress people with what proper software can do. Sometimes it’s enough to implement old technology with new technology in a way that makes you think we’re living in 2020. Intelity’s ICE (Interactive Customer Experience™) is such a software solution, and it can now be used from an iPad.

Time for hotels to wise up to needs of the tech-savvy guest

Some hotels have already shown their commitment to tablets. The Plaza Hotel in New York has put an iPad in every room, equipped with Intelity’s ICE Touch system. The iPad gives guests the ability to control room temperature, order room service, make restaurant reservations, request wake up calls, communicate with the concierge, and even print boarding passes.

5-Star Finest: New York’s Plaza Hotel Offers Guests ICE Touch on iPads

Owned by few, envied by many – New York’s premiere luxury hotel, The Plaza, is offering each guest an Apple iPad in their room. The Apple tablets come loaded with Intelity’s ICE (Interactive Customer Experience), which allows guests of the 5-star hotel to order room service, request a wake-up call, browse travel guides and much more.

The Inn At Penn, A Hilton Hotel, Launches Multi-Million Dollar Renovation With Intelity’s ICE Touch

The Inn at Penn, a Hilton Hotel, will be the first Hilton hotel as well as the first hotel in Philadelphia to introduce the Apple iPads equipped with Intelity/ICE® software to their guestrooms. The iPads will enable guests to access hotel services and information on their schedule in multiple languages while relaxing in the comfort of Hilton's renowned Serenity BedTM.

The Plaza Hotel Deploys ICE Touch on iPads in Every Room

The five star The Plaza hotel in New York city has recently deployed iPads to every single one of it’s rooms and has a seriously cool iPad app running on them. The application allows the hotel visitors to do everything from turning lights on, changing the air conditioning, making restaurant reservations, ordering amenities and much more.

The Famed Plaza Hotel Welcomes The iPad and Intelity

The Plaza’s iPads come with Intelity’s ICE (Interactive Customer Experience) software. With a touch of the screen, guests are able to order room service, make restaurant reservations, and talk directly to the Hotel’s concierge.

New York Plaza is now iPad in every room

The New York Plaza asked the IPAD to offer guests a little more comfort during your stay. With the rollout was completed in January and gives guests access to a huge list of features. Some features of ordering room service, restaurants, Wake, city guides, test schedules, and even print boarding passes. iPad can even control the lighting facilities, heating and air conditioning, and offers guests access to the Internet. Hotel Intelity worked with a developer who customize their software ICE(Interactive Customer Experience), to provide experience.

The Plaza Hotel providing iPads for all guests with ICE Touch

The Plaza Hotel in New York City is now providing all guests with iPads both in their rooms and in The Palm Court dining room, according to a report from Luxist. Started in January 2011, the program gives guests complete access to guest services like room service along with the ability to control room functions, such as lighting and AC, using Intelity's ICE (Interactive Customer Experience) software.

New York Plaza Hotel Offers iPad Services in All Rooms

Last January, The Plaza Hotel started providing iPads in all of its guest rooms. The tablet comes with a software program designed by the hotel. The software is called Intelity’s ICE, which stands for Interactive Customer Experience.

The Plaza hotel in NYC offers iPads in every room with Intelity’s ICE

These days, most of us are lucky if we land a hotel room that comes with complimentary Wi-Fi access. But guests of The Plaza hotel in New York City get something even better: an iPad.

New York's Plaza Hotel Adds iPads to All Rooms

The Plaza Hotel began offering iPads to all of its guests last January. The devices come with a program designed by the hotel that will allow people to utilize the hotel’s services as well control the room’s functions such as lighting. It’s called the Intelity’s ICE, short for Interactive Customer Experience.

Rooms at The Plaza Include iPads with ICE Touch

Last summer we told you they were coming and now they have finally arrived, iPads at The Plaza that is. If you’re traveling to New York City and plan to stay in luxury at The Plaza, your room will now come equipped with an iPad.

New York Hotel Offering ICE on iPad in Every Room

New York City's ritzy Plaza Hotel is upping the ante of luxury (read: not having to leave your bed, ever) with the addition of Apple iPads to every room. The gadgets come loaded with Intelity's ICE (Interactive Customer Experience), which will let guests order room service, talk to the concierge, schedule wakeup calls, make reservations at restaurants, get info on New York destinations, and check airline information.

Stay at New York's Plaza hotel and dim your lights with a complimentary iPad

Next time you visit New York, consider staying at The Plaza — if not for the already world class accommodations,then for the fact you can order room service over an iPad. At the iconic hotel nestled into the southern edge of Manhattan's Central Park, not only does each room come complete with an iPad, but guests can use a custom-built Plaza app to make requests of the front desk, plan transportation (not by yellow cab, we presume), book in-house spa treatments, and even control the room's lights and heat.

iPads in every room at the Plaza Hotel

If staying at the Plaza Hotel in New York isn’t a treat enough for you, you’ll be happy to hear that the hotel has added iPads in all guest rooms. While the iPad is a great entertainment device, it serves a dual purpose here as it’s bundled with a custom app, allowing guests to control the lights in the room, change the heating settings, order room service, make restaurant reservations, request wake up calls, contact the concierge and even print boarding passes.

The Plaza Hotel New York: iPads in every room

"I’ve been following the developments of Intelity, the company behind ‘ICE’ (Interactive Customer Experience). ICE works on touchscreen, television, smartphone, laptop or tablet. What’s particularly interesting is what they’ve been doing with iPads. I’ve been raving about this stuff ever since it went live last year."

The Plaza in New York offers ICE Touch on iPads in every room

If you’re planning on staying at the The Plaza hotel in New York, you have one more thing to look forward to, and that’s iPads in every room and suite. Since January, the five star hotel has put iPads in all guest rooms for a multitude of reasons. One of the coolest? The custom app that the iPad runs.

The Plaza in New York Offers iPads in all Guest Rooms and Suites (with Video)

The Plaza is offering iPads in each of its guest rooms and suites. The program, which launched in January, makes the landmark hotel on Central Park South the first hotel in the world to provide guests services and room controls using iPads and Intelity's ICE (Interactive Customer Experience) software to all of its guests.

The Plaza, New York Becomes the First Hotel in the World to Offer iPads in All its Rooms

The Plaza Hotel has also incorporated this Apple gadget and will be the first hotel in the world to provide its guests services and room controls to all its guests using iPads and Intelity‘s ICE (Interactive Customer Experience) software.

iPads Power Hilton Meeting

Few things in mid-2010 said “innovation” like an Apple iPad. So, with just three months to go before the October conference, Hilton executives made a strategic decision: They would give iPads—preloaded with two custom-built apps: a meeting guide and a virtual concierge system—to all 2,000 owners who had registered for the conference.

Brrrr! NYC's Kimberly Hotel Puts ICE at Guests' Fingertips

No, not that kind of ice (Manhattan has plenty of that right now). We're talking ICE - Interactive Customer Experience – a free, state-of-the-art service at midtown's elegant Kimberly Hotel that provides access to virtually everything a guest could want, when they want it - except maybe spring. Using touchscreen technology in all guestrooms and suites, Intelity's ICE software allows guests to control their entire hotel experience – in-room dining, spa services, flight status, express checkout, and those all-important weather reports.

Intelity Named Preferred Hilton Vendor

2500 Hilton owners can’t be wrong! At their October global worldwide partnership conference, each Hilton owner used ICE Touch on iPads to experience the full guest service interface. “This technology literally places hotel services and amenities at your guests’ fingertip.” On January 17 2011, Intelity was named a Hilton Preferred Partner.

Plaza Hotel Exploits iPad and ICE Technology

“It improves our service. It improves our efficiency. And it improves our ability to deliver and track five-star hotel service in real time," said Shane Krige, general manager of The Plaza.

Hilton Inn at Penn Introduces Hi-Tech, Sustainable Guest Rooms in Philadelphia

"Philadelphia's Hilton Inn at Penn hotel has commenced a four-month, multi-million dollar renovation of its 238 guest rooms and suites, each of which will be modernized with contemporary and sustainable features, it announced this month. "

Check out the guest services on Intelity's ICE TV

(Headline translated from Portuguese) "Top Story: Brazil’s major online hospitality Web site shows ICE TV.”"

Hilton gets ICE Touch on iPads

"Four-Month Project Supports Hotel’s Ongoing Commitment to Providing Superior Guest Service with a Renewed Focus on Sustainability and Technology. "

More about the Hilton Inn at Penn getting Intelity's ICE Touch on iPads

"The Inn at Penn will be the first Hilton hotel as well as the first hotel in Philadelphia to introduce the Apple iPads equipped with Intelity/ICE software to their guest rooms. "

ICE Touch on iPads at Hilton Worldwide Owners Conference

Intelity’s ICE Touch software was on 2,500 iPads given to all owner attendees at the Waldorf-Astoria and Hilton Bonnet Creek hotels. “Hilton Worldwide CIO Robert Webb's goal was to show off two custom-built apps and demonstrate to owners how the tablet and mobile computing could change the hotel guest experience.”

Hilton Inn at Penn to get ICE Touch on iPads

"Come March 2011, the Inn at Penn will install iPads in all the rooms to serve as virtual concierges."

Guest Services at Your Fingertips: Digital Touch Screens Deliver Hospitality

"Intelity Corporation developed and provided the software for the Royalton’s iPads, software that delivers more than 35 hotel services to guests and all at the touch of a finger."

ICE | Touch is now on iPads at The Royalton and soon at The Plaza in New York

The Huffington Post - Sept. 20th 2010

Intelity's ICE on iPads Premieres in New York

The first full service guest room technology is now the first on iPads -- anywhere. The Royalton Hotel in New York City offers Intelity's ICE Touch to every guest on iPads. Hotel services are available not with a phone, but with the touch of a finger.

Orlando's 'geekiest' businesses

High-tech heroes: Spotlighting some of Orlando's 'geekiest' businesses. Orlando's status as a high-tech city may not be as well-known as the theme park-mascots it houses, such as Mickey Mouse, Harry Potter and Shamu — but nonetheless, it's a fact.

Intelity Corp. aims to go global

This has been one hot year for David Adelson, president and CEO of Intelity Corp. And it's only getting hotter as his ICE product spreads like wildfire in the hospitality world.

Largest JW Marriott in the World Selects Guest-tek and Intelity for Innovative Guest Room Technology

Guests of the new JW Marriott will be delighted by interactive guest experiences on their in-room HD televisions, made possible through a partnership between Guest-tek and Intelity. Intelity’s ICE TV technology will allow hotel guests to order in-room dining, make restaurant reservations, request wake-up calls, make spa reservations, request housekeeping or maintenance services, even check airline schedules and check in for flights using the remote and the television in their guestrooms.

World's largest J.W. Marriott gets ICE | TV and ICE | Mobile

Guests of the new JW Marriott will be delighted by interactive guest experiences on their in-room HD televisions, made possible through a partnership between Guest-tek and Intelity.

The iPad at The Plaza

According to a press release issued Tuesday, the devices will come pre-loaded with newspapers and other business-friendly apps, including a "virtual conceirge" that gives guests fingertip control of such services as ordering room service, making restaurant reservations, communicating with the concierge, requesting wake-up calls, exploring NYC destination guides, checking airline schedules and printing boarding passes.

Intelity systems going in Wyndham hotel rooms

David Adelson, president and CEO of Orlando-based Intelity Corp., sees his firm's new interactive guest services hotel room system as more than just cool. He believes it will revolutionize how hotels maximize their guests' experience.

The Roosevelt Hotel in NYC to offer ICE Mobile guest-service functionality

The Roosevelt Hotel, NYC, is proud to be the first hospitality establishment in the Northeast and the only in New York City to offer ICE Mobile, the latest phase of guest service functionality unveiled by Intelity's Interactive Customer Experience (ICE).

Intelity's ICE Offers Real-Time Solutions to Generation Y Travelers

Known as Millennial's or Echo Boomers, the popular Generation Y travelers have made their mark in today's fast paced lifestyle and have come to demand above par performance in all facets of daily interaction, most notably, technological advances.

Intelity's ICE Wins at Hotel Technology Next Generation Event

Intelity Interactive Customer Experience (ICE) claimed the 2009 Most Innovative Hospitality Technology Runner-up title at this year's Hotel Technology Next Generation (HTNG), a global trade association that fosters cutting-edge technology development, conference in Orlando, March 1-3. ICE was the highest placing guest service technology in the Innovation of The Year category.

5 Guest Room Tech Trends

Twenty years ago, technology wasn't something that controlled our lives. Sure, cars got us from point A to point B and portable tape decks were great for listening to tunes while jogging, but people did not rely on cutting-edge technology.

Technology drives on-property spend

National Report–When the Internet revolutionized how guests research travel plans and book rooms, the industry was slow to adapt. The door was left open for online travel agents to make their mark.

Intelity To be First in Hospitality iPad Revolution With ICE Canvas

The wait it over for consumers and the hospitality industry alike, Apple's iPad tablet has been formally introduced to the world.

An On-demand Revolution

Meet guests' needs -- but also your own -- with Intelity's all-in-one property management system.

Intelity Creates Affordable ICE Mobile iPhone Application For Hotels

ICE Mobile adds an exclusive and highly affordable layer to the already existing components of ICE by providing a customized application that transcends conventional informational tools to include full interactivity with all key areas of operation on and off the property.

Intelity Utilizes Windows 7 to Provide Enhanced Virtual Concierge Services at the Guests' Fingertips

Intelity today announced the availability of its Interactive Customer Experience (ICE) running on Windows 7 and utilizing its touch capabilities to enhance the guest experience.

Looking to the Future, Hotels Employ a 'Digital Concierge'

As digital technology becomes further integrated into hotel design and guest experience, an increasing number of hoteliers are tapping a "digital concierge" to fulfill guest requests.

Tech-based Companies Step It up in Turbulent Times

For some in the shared ownership industry, the economic crisis has been a time to pull back and ride out the storm. For others this is a time to advance new ideas that challenge old paradigms...

Intelity's ICE Mobile Coming to the App Store & App World

Intelity's Interactive Customer Experience(ICE), an innovative guest service solution and back-end monitoring system, has launched its latest phase of interactive development with ICE Mobile.

Intelity Offers ICE in Software-Only Connect Version

Hoteliers now have access to the features of ICE Touch at a fraction of the cost. Intelity's Interactive Customer ExperienceÔ (ICE) is now available in a software-only package know as ICE Connect. The new Connect version makes it possible for more properties to feature the customer service and back-end monitoring of ICE through current in-room workstations and personal laptops of guests.

ICE In-room Solution Offers Meeting Planners Endless Options

Hoteliers now have a competitive advantage in the meetings industry through the guest service, communication and tracking options available in Intelity's Interactive Customer Experience™ (ICE).

A Success Story with Intelity's ICE at Historic Eliot Hotel in Boston

After two months and more than 50,000 touches, Intelity's Interactive Customer Experience(TM)(ICE), an innovative in-room solution and back-end monitoring system, has proven to be a success story at the Eliot Hotel in Boston.

Intelity Expands Functionality of ICE In-Room and PMS System to Include VOD

The age of fee-based Video on Demand has passed and now the industry is searching for an economical alternative. Intelity, an interactive hospitality technology innovator, introduces a cutting-edge Video on Demand (VOD) feature as part of the company's Interactive Customer Experience™ (ICE), a revolutionary in-room solution and property management system.

Westin Property Taps In-Room Concierge to Maximize Guest Service and Track Hotel Activity

The Westin Imagine Hotel Orlando proudly welcomes the latest in-room guest service technology from Intelity, an interactive hospitality technology innovator. The Interactive Customer Experience (ICE) is a revolutionary in-room solution and backend monitoring system.

Intelity Partners With MTech to Improve Guest Services for Customers

Orlando-based Intelity, a leading provider of interactive guest self-service tools for the hospitality industry, has partnered with MTech, the hotel industry's premier provider of Internet-enabled, enterprise-level quality and customer-relationship management applications, to provide a true "best of breed" in room guest self service tool.

Intelity Introduces A New Revenue Finding Technology For Hoteliers

As hoteliers around the globe look for new ways to bring in additional revenue and enhance the overall guest experience (both increasingly important in today's economy), Intelity, an innovator in hospitality technology, presents a perfect solution.

Eliot Hotel Taps In-Room Concierge to Uncover Additional Revenue Prospects

With several guest products available, the management team considered the options, most of which come with a high price tag and without the complete solution that The Eliot Hotel desired or needed.

Intelity's ICE is Welcomed into Boutique Hotels Throughout the U.S.

Intelity, an interactive hospitality technology innovator, announces today the continuation of its international rollout with the integration of its Interactive Customer Experience™(ICE) into two boutique hotels.

Hacienda Tres Ríos Welcomes Intelity's ICE Into Guest Suites

Intelity, an innovator of interactive hospitality technology, announces the continuation of its international rollout today with the addition of its newest customer, Hacienda Tres Ríos, a 273 suite resort at the forefront of environmental development and host to this year's World Travel Awards.

Crestron and Intelity Partner on Industry-Changing Hospitality Solution

Crestron Electronics, the world leader of advanced enterprise control solutions, and Intelity, a leading innovator of interactive hospitality technology, have joined efforts to deliver the only complete, fully integrated hospitality solution.

Intelity Nationally Unveils ICE, the Hotelier's Solution to Increasing Revenue and Decreasing Expenses While Maintaining Service

In today's tough economy, hoteliers throughout the U.S. are feeling pressure to increase revenue and decrease expenditures while still maintaining excellent guest satisfaction.

How Can I Help You?

Investments in online concierge services coupled with a comprehensive property management system can improve guest services, bring in new revenue streams, and improve operations.