Hotel chatter

The WestHouse Hotel Just Got More Fashionable

Hotel Chatter - March 3rd 2014

WestHouse has partnered with Net-a-Porter to offer guests access to a dedicated phone line to the Net-a-Porter customer care team, available 24 hours a day, seven days a week in 22 languages. Guests receive same-day delivery (to WestHouse) and, if staying in one of the hotel's 16 suites, direct access to personal shoppers from 9 a.m to 5 p.m. on weekdays and to customer care after hours and on the weekends. There's also seamless online direct connect to Net-a-Porter's website via in-room Intelity Pads.

Hotel Hotel

Hotel Hotel Becomes Australia's First ICE Enabled Hotel

Intelity - February 27th 2014

As the curtains part on Australia’s newest luxe design project, Hotel Hotel in Canberra, a new technology era has dawned for the accommodation industry with the address revealing itself as the nation’s first live Intelity ICE site. As Asia Pacific’s leading hotel technology group, McLaren Technologies was commissioned last year to install a new guest service experience system and, “dissolve boundaries between nature, technology and the built environment” at the hotel.

Hotel Online

Intelity Announces ICE Sapphire, New Partnerships Drove 2013 Success

Hotel Online - December 20th 2013

Leading hospitality technology firm Intelity is announcing one of its most successful years to date since it was founded in 2007. Four new global hotel brand engagements, new partners in Latin America, Africa and China and the introduction of the newest version of its trademark ICE platform - contributed to the company's expansion and financial success throughout the year. Several new hotels embraced Intelity's ICE in-room and mobile guest service software as a means of connecting with more digitally savvy travelers, who carry an average of three devices while away from home.

Hotel Chatter

The Jumeirah Carlton Tower and Jumeirah Lowndes Join the iPad Revolution

Hotel Chatter - September 4th 2013

The luxury Jumeirah Carlton Tower and boutique Jumeirah Lowndes Hotel, both in London's Knightsbridge district, have announced that their services will be upgraded to include an iPad in each room. The iPads, using Intelity's ICE software, are intended to act as “virtual concierges," providing guests with up-to-date guides to hotel offers and activities while reducing the use of paper and the replacement of damaged binders, thus minimizing waste.

Hotel Chatter

The team at Hotel Bel-Air embrace iPad technology

Hotel Bel-Air - August 2013

The team at Hotel Bel-Air describe how ICE from Intelity has increased revenue and reduced costs all while adding the 'wow' factor for todays hotel guests.

Hotel Chatter

The 55-room Pearl Opens in Rosemary Beach, Florida and features Intelity's ICE

Hotel Online - August 16th 2013

On the cusp of today's most advanced technology, The Pearl offers guests the Intelity ICE, enabling them to book dinner reservations, room service, or place concierge requests before or during their stay via an iPad available in each room.

Hotel Chatter

5 Things To Know About ICE Touch on In-Room Hotel iPads

Hotel Chatter - July 16th 2013

Hotel iPads go far beyond just letting you browse the web. Thanks to Intelity's ICE, hotels can have their own iPad apps which allow guests to order up room service, call for their car from valet, ring for housekeeping and more.

ICE at the Burj Al Arab

Interactive Customer Experience (ICE) on gold iPads

Gizmodo - June 26th 2013

At the Burj Al Arab hotel in Dubai the gold-plated iPads are flowing freely. Each guest receives one at check-in so they can use custom "Interactive Customer Experience software" to enhance their stay at the hotel. The gold iPads are engraved with the Burj Al Arab logo and act as a "virtual concierge," providing information on hotel services, restaurants and events.

Peninsula ICE

Digital Dress-Up Modernizes Peninsula’s ‘Grande Dame of the Far East’

Hotel Online - June 26th 2013

ICE allows hotel guests an opportunity to interact digitally with the hotel through their phones, tablets or laptops on different services, like setting a time for a wake-up call or requesting a toothbrush from housekeeping. For those wanting to explore Hong Kong, a clever collaboration with LUXE city guides called PenCities also means that Peninsula guests have weekly updated information at their fingertips for insider tips on local food, culture and shopping.

Samsung Intelity Partnership

Samsung teams with Intelity to deliver the most premium interactive experience for hotel guests yet

Wall Street Journal - June 25th 2013
EON - June 25th 2013
Herald Online - June 25th 2013

"Intelity is enthusiastic about the partnership between our company and Samsung, which has allowed us to offer our powerful guest service software as a standard component of Samsung LYNK(TM) SINC," said David Adelson, President and CEO of Intelity.

ICE Sapphire

New Premium Content Controls Announced for Intelity’s ICE Sapphire Platform

Hotel Online - June 24th 2013

With its official release date fast approaching, new information is available about ICE Sapphire, the new guest services platform from hospitality technology firm Intelity. The company announced today that it is introducing a Premium Content model that will be available for clients that sign up for ICE Sapphire. Guests can use Intelity's ICE guest service platform to access all of a hotel's services as well as look up information, but with the new ICE Sapphire Premium Content option, hotels will be able to select which features, if any, they want to identify as premium. These premium features can include games, magazines, Internet access and more.


New London Office and EMEA Sales Director Boosts Intelity’s Regional Presence

Hotel Interactive - May 21st 2013

With the doors now open at its London office, hospitality technology company Intelity is looking to make its award-winning ICE guest service platform a staple for hotels throughout Europe, the Middle East and Africa. The new location serves as the company’s regional headquarters and is only the first step in a comprehensive strategy, developed largely by Intelity senior vice president of international hospitality sales Jake Buckstead. To reinforce its efforts, Intelity has increased its manpower with the hire of James Fothergill, EMEA sales director.

Cenium Integration

Intelity releases Cenium integrations

Hotel Management - May 21st 2013
Travel Communication - May 19th 2013

Intelity has released new integrations with the property management system and point-of-sale system of the Cenium Hospitality Enterprise Resource Planning solution. The new integrations were developed to allow hotels using technologies from both Intelity and Cenium, a Microsoft Gold-Certified partner, to connect these back-end systems for seamless communication of guest data, orders and requests.

ICE Sapphire

Intelity Wants Hotels to Shine With All-New ICE Sapphire

Hotel Online - May 7th 2013
Hotel Interactive - May 13th 2013

Diamonds may be a girl’s best friend, but sapphires are now a hotelier’s, thanks to a new release from hospitality technology company Intelity. The company announced today that the release date of ICE Sapphire, a brand new in-room guest service platform, will be June 14, with initial installations expected in the fall of this year. ICE Sapphire will offer a high-tech take on the hotel clock radio, multi-device support with native and HTML5 web apps, increased flexibility of design, elegant new themes, and enhanced opportunities for commerce and advertising.

Samsung Intelity Partnership

Samsung and Intelity Announce Strategic Hospitality Partnership

Hotel Interactive - April 17th 2013
Market Watch - April 16th 2013
The Wall Street Journal - April 16th 2013
Yahoo! - April 17th 2013

Samsung Electronics America, a market leader and award-winning innovator in consumer electronics, and Intelity, the leader in hospitality self-service guest technologies, announced an exclusive strategic partnership.

Kimpton Nine Zero Hotel gets ICE

Kimpton's Nine Zero Hotel to install Intelity ICE Touch technology

Hotel Interactive - April 9th 2013
Hotel Management - April 11th 2013
Hospitality Leaders - March 26th 2013

A worldwide leader in integrated guest service technology, Intelity wasselected by the luxurious Nine Zero Hotel to install ICE Touch technology,which allows guests to access hotel services on the tablets. The 190-roomproperty installed more than 50 iPads into its lush Skyline View guest roomsand its four specialty suites. These rooms will feature the modified iPads aspart of a recent refresh that aims to enhance the guest experience.

Mobile Host

Unique Garden and Intelity Introduce ICE on iPads to Brazil

Hospitality Technology - March 28th 2013
Mobile Host - March 26th 2013
Hotel Online - March 26th 2013

The Unique Garden Hotel & Spa has added an extra touch of luxury to each guest room with the installation of Intelity's ICE Touch on iPads. The partnership marks Intelity's first with a Brazilian property, and one that the company hopes will be one of many in Latin America, where tablets are quickly becoming a must-have item throughout the population. This year, retail value sales of tablets, such as Apple's iPad, are forecasted to reach $3.7 billion in Latin America, according to Euromonitor. Leading the region in tablet sales is Brazil, with approximately 46 percent of the 2013 predicted total sales value.

Intelity Book4Time

Intelity offers new integration for hotel spas with Book4Time

Hotel Management - March 21st 2013
Hotel Interactive - March 21st 2013
Hotel Online - March 21st 2013

Using Intelity's ICE, guests can review a menu of spa services and schedule an appointment. If the desired time is not open in the Book4Time system, the guest is presented with alternative options and can choose another time that fits their schedule. Once the guest confirms a reservation time, it is marked on the spa's electronic schedule in the Book4Time system. What once was a manual, time-consuming process for spa staff becomes something that is completed instantly and flawlessly through this integration. And the guest never has to pick up the telephone.

Hotel Interactive

Intelity Plans to Put the Globe on ICE

Skift - March 25th 2013
Hotel Interactive - March 19th 2013
Hotel Online - March 19th 2013

Intelity, a leader in hospitality technology and creator of the ICE enterprise platform, is launching a global expansion initiative with new locations and a surge in hiring. Headquartered in Orlando, Florida, the technology firm will open new sales offices in Chicago, New York, London and Singapore. Intelity President and CEO David Adelson said, "The past year has been incredibly successful for us. Hotels know who we are and they know what ICE is because we've been around since this technology first emerged. We need a stronger global presence to match the broadening demand."

Hotel Interactive

Intelity Plans to Put the Globe on ICE

Hotel Interactive - March 19th 2013
Hotel Online - March 19th 2013

Intelity, a leader in hospitality technology and creator of the ICE enterprise platform, is launching a global expansion initiative with new locations and a surge in hiring. Headquartered in Orlando, Florida, the technology firm will open new sales offices in Chicago, New York, London and Singapore. Intelity President and CEO David Adelson said, "The past year has been incredibly successful for us. Hotels know who we are and they know what ICE is because we've been around since this technology first emerged. We need a stronger global presence to match the broadening demand."

China Daily

High-tech hoteliers - March 5th 2013
Business Traveller - March 5th 2013
China Daily - March 2nd 2013

Three months ago, Conrad Hotels & Resorts, the luxury brand of Hilton Worldwide, unveiled its latest high-tech service - the Conrad Concierge software that enables users to customize their accommodation via a smartphone or a tablet computer across the more than 20 Conrad hotels and resorts in the world.

35 Services 35 Integrations

Intelity Achieves 35 Integrations And 35 Guest Services

Hotel Interactive - February 27th 2013

Hospitality technology company Intelity today announced that it is able to offer 35 guest services and 35 integrations with its ICE guest management software. This is the highest number of integrations or services available from any company in the world.

Hotel Interactive

Intelity's ICE Now Covers Five Continents

Travel Communication - February 12th 2013
Hotel Interactive - February 12th 2013
Hotel Online - February 11th 2013

Intelity, a leading provider of hospitality technology, has now expanded its reach across five continents. The company was the first to install integrated guest service software on iPads in hotel rooms and is currently deployed at almost 500 hotels worldwide, from Los Angeles to London.

Hotel Online

Intelity Returns to Pebble Beach National Pro-Am

Hotel Online - January 28th 2013

Hospitality technology company Intelity is a sponsor for the Pebble Beach National Pro-Am golf tournament for the second consecutive year. Part of the Professional Golfers Association (PGA) tour, the tournament has been a "Charitable Classic" since 1937 when it was founded by entertainer Bing Crosby. This year's event will be Feb. 4 - 10 in Pebble Beach, California.

Conrad Concierge

Conrad Concierge: 5-Star Luxury at The Tips of Your Fingers

Customer Think - Januray 24th 2013
Luxury Daily - Januray 17th 2013
Girl Gone Travel - December 4th 2012

Conrad Concierge integrates with the booking and management systems of their 20 hotels worldwide and with a few simple clicks, users can manage a range of services including room service, transportation, local attractions, spa appointments, housekeeping requests, wakeup calls and more – and it can do so in 13 different languages!

Learn More

Luxury Lifestyle

Conrad Concierge, A New Level of Personalised Service for Today's Luxury Traveller

Luxury Lifestyle - January 22nd 2013
ITCM - January 22nd 2013

With Conrad Concierge, guests now have the ability to customise the details of a hotel stay before, during and after each visit from a smartphone or tablet. The innovative mobile technology allows guests at a Conrad property to experience the smart luxury service that Conrad provides, with every guest's stay as unique and individualised as they are.

To and From Magazine

News of Intelity's ICE Travels...

To and From Magazine - January/February 2013 Issue

Many hotels are turning to Intelity, headquartered in Orlando, Florida, as the leading provider of in-room guest services technology. The company's ICE (Interactive Customer Experience™) software allows full access to all of a hotel's guest services via iPad/tablet, smartphone, TV or laptop.


Intelity offers innovative software on Apple technology

CPP Luxury - January 20th 2013

Intelity's ICE (Interactive Customer Experience™) is a complete platform technology which integrates all the management systems of a hotel. With ICE, guests can view and make requests for thirty-five hotel services directly from their smart phones, tablets or laptops.


Intelity Announces Innovative Tech for Public Spaces

Hospitality Technology - January 14th 2013
Mobile Host - January 11th 2013

From the moment a guest enters their guest room, hotels seek to provide an unmatched level of service and convenience. Intelity, provider of guest service management software, announces the perfect technological solution to help facilitate this effort, even for limited service properties. Tablets equipped with ICE Lobby software can be stationed in a hotel's lobby or other public locations, such as meeting rooms and retail areas. The self-service technology allows guests to quickly access a variety of services, including hotel information, local area information, maps and directions, Internet access, and transportation.


Intelity and Hotelinnovativ Bring ICE to Switzerland

Technology 4 Hospitality - January 10th 2013
Mobile Host - January 9th 2013
Hotel Online - January 7th 2013

Intelity, the leading provider of hotel guest management software, announced a new partnership with Hotelinnovativ, a system integrator catering to luxury hotels in Switzerland and several other European countries. The collaboration will enable Intelity's ground-breaking ICE technology to be more widely available to hotels throughout that region with customized, local service and support in the common languages of the area.


What happened to the consumer travel industry in the U.S. this year?

Skift - December 29th 2012

Many hotels fell in love with iPads, making people use them for check-in and room service.

Hotel Chatter

Conrad launches a new travel app, powered by Intelity

Associations Now - January 10th 2013 - January 9th 2013
4 Hoteliers - January 7th 2013
Hotel Chatter - December 18th 2012

In the way of the future ruled by technology, the Conrad Concierge App allows guests to manage all aspects of their stay. Best of all, users can also check in and check out via the app, without ever having to stop at a front desk. As far as we know, there's no other hotel app that offers all of this.

Learn More

Ask Men

What's New in Hotels Around the World

Travel And Leisure - December 18th 2012

Thank software developer Intelity for the customizable apps that are appearing on in-room iPads everywhere from New York's Plaza Hotel to Aloft Hotels countrywide. The easy-to-use apps let you book spa treatments, order room service, and request housekeeping—all with just a tap of the finger.

Ask Men

Changing the Game with the All-New Conrad Concierge

Ask Men - December 13th 2012

AskMen interviews Stuart Foster, vice president of marketing at Conrad Hotels & Resorts, about the Conrad Concierge app, which is among the most cutting-edge luxury travel technology.

Fox News

Conrad Concierge Selected As Top Travel Technology

Fox News - December 13th 2012
Ask Men - December 13th 2012

AskMen and Fox News identifies Conrad Concierge as one of its top recommended travel technologies to take advantage of.

Hospitality Technology

Room Controls at the Touch of a Finger with ICE

Hospitality Technology - December 11th 2012

With Intelity's ICE, hotels are able to integrate their room control technology with a mobile interface that allows guests to regulate their guestroom environment, including curtains and lighting, with the touch of a finger.

Haute Hotel Network

Luxury Hotels Provide Smoother Service with Intelity

Haute Hotel Network - December 10th 2012

Intelity's ICE technology is leading hotels into a new era, one in which guests enjoy access to all luxury services from a mobile device.

USA Today

Guest service mobile technology use in hotels continues to grow

USA Today - December 4th 2012
CNBC - December 7th 2012 - December 6th, 2012
Hospitality Net - December 5th, 2012
Girl Gone Travel - December 4th, 2012

Hotels continue to show a growing interest in connecting with their guests through mobile technology, reinforcing the emerging guest service software industry that is currently led by Intelity. Among the hotel brands that have turned to Intelity to revolutionize their technology offerings are Conrad Hotels & Resorts and Aloft Hotels.

Eye For Travel

Tablet Usage Provides Unexpected Benefits for Hotel Guest Services

Eye For Travel - November 29th 2012

Intelity continues to be a leading provider of guest service software to hotels, as the hospitality industry attempts to modernize its offerings to guests. "With the Intelity ICE Touch system, services are rendered more quickly and also more efficiently since the guest is connected directly with all departments," says Phil Schwartz, Intelity's chief marketing officer.

Bloomberg CNBC

Hilton Looks to Grow Its Luxury Brands With New Intelity Technology

CNBC - November 28th 2012
Bloomberg TV - November 28th 2012

John Vanderslice, Hilton Worldwide's global head of luxury and lifestyle brands, discussed the company's growth strategy and the new Conrad Concierge mobile technology, developed by Intelity. The advanced software helps the company with its aim to meet the needs of modern luxury travelers, who tend to rely more on mobile devices to provide independence and customized experiences during their travels.

Fairmont Pacific Rim

Conrad Concierge Launches

Hospitality and Catering News - November 29th 2012
Hotel Interactive - November 27th 2012
Hospitality Technology - November 27th 2012
Hotel Management - November 27th 2012
Hotel Online - November 27th 2012
Mobile Host - November 26th 2012

The new Conrad Concierge developed by Intelity is the world's first brand-wide, completely integrated guest services software solution. The innovative technology powers all of the guest services at the brand's 20 hotels.

Learn More

Fairmont Pacific Rim

Fairmont Pacific Rim is a Hot Spot with ICE

Luxury Daily - December 14th 2012
Yahoo News - December 12th 2012
Market Wire - December 12th 2012

This summer, Fairmont Pacific Rim became one of the first hotels in Canada to implement ICE (Interactive Customer Experience™) by Intelity on iPad2 devices throughout all of its 377 guestrooms.

Fairmont Pacific Rim

ICE proves hot feature at Fairmont Pacific Rim

Travel Communication - November 22nd 2012
Hotel Interactive - November 20th 2012
Technology 4 Hospitality - November 20th 2012
Hotel Management - November 20th 2012
Hospitality Technology - November 20th 2012
Hotel Online - November 20th 2012

Luxury Canadian hotel, Fairmont Pacific Rim, Vancouver, added state-of-the-art in-room technology from Intelity in July with the aim of adding a modern touch to all 377 of its guest rooms. Data released from the first three months of usage attests to the popularity of the addition among guests, with thousands of guests opting to take advantage of the newly available technology.

Hotel Interactive

The High-Tech Effect Hotels using technology in new ways are driving customer loyalty. Here's how some are doing it.

Hotel Interactive - November 9th 2012

Aloft hotels, another Starwood Brand, announced in September that it has added software called ICE, Interactive Consumer Experience, tailored for hotel apps, in some hotel lobbies, and plans to roll it out in the entire Aloft group. "It's an iPad mounted on a stand attached to the table or desk" in the lobby," says Phil Schwartz, chief marketing officer of the Intelity Corporation, which created ICE

Bloomberg Businessweek

Intelity Announces an Evolution of In-Room Interactivity at The Peninsula Hong Kong

Bloomberg Business Week - November 7th 2012
Yahoo! News - November 7th 2012
CNBC News - November 7th 2012
Miami Herald - November 7th 2012
The Business Journals - November 7th 2012
Travel Daily News - November 8th 2012

"Intelity has developed Peninsula's comprehensive and integrated guest service technology," said Shane Izaks, General Manager, Information Technology for The Hong Kong and Shanghai Hotels, Limited, parent company of the Peninsula Hotels. "Our guests will be served by one of the very best systems in the world."

Learn More

Hospitality Technology

ICE Unveiled at The Hotel, Brussels

Hospitality Times - November 7th 2012
Hotel Management - October 30th 2012
Hospitality Technology - October 26th 2012
Hotel Online - October 25th 2012

Intelity's guest room service management technology and a mobile-based, front desk bypass system from OpenWays are now installed at The Hotel in Brussels.

Hotel Industry Magazine

Hotel Technology Trends Likely to Dominate in 2013

Hotel Industry Magazine - Fall 2012 Issue

Intelity's ICE touted to become the dominant trend in the hospitality technology industry in 2013.


ICE Comes Early at The Arrabelle at Vail Square

Hotel Management - October 18th 2012
Hospitality Technology - October 17th 2012
Hotel Online - October 15th 2012
The Vacation Gals - September 28th 2012

A new partnership between the luxurious Arrabelle at Vail Square and hospitality technology company Intelity will bring ICE inside of the resort this season – and not the kind you find on the Colorado slopes.

Hotel Business Review

Intelity Fills Brand New VP Position with Longtime Hilton Executive Jeff Fox

Hotel Business Review - October 12th 2012
Hospitality Technology - October 12th 2012

Hospitality software solution company Intelity has announced the appointment of Jeff Fox to its executive board as vice president strategic partnerships.

Hospitality Tech

Intelity Study Touts Tablets as Preferred Method of Service

Hotel News Now - November 1st 2012
Hospitality Technology - October 9th 2012

Intelity has released the highlights of a two-year study of guestroom iPad usage. This is the first such study conducted using data from actual hotel guest usage.

ICE Stats

Industry Leader Intelity Releases Survey of In-Room iPad Usage

The Los Angeles Times - October 8th 2012

A new study by Intelity, the company that makes the software for iPads at 53 hotels across the country, found that 82% of guests who had access to the tablets used them an average 11 times per stay.

Hotel Management

Thefts of in-room iPads minimal

Hotel Management - October 8th 2012
Skift - October 8th 2012
eHotels World - October 7th 2012

Recent data released by industry leader Intelity reveals that in-room iPads have proven to be both popular among guests and secure.

ICE on In-Room iPads

Majority of Guests Use In-Room iPads

Hotel News Now - October 5th 2012

A survey of iPad usage in hotels from software company Intelity provides an initial glimpse into the future. Roughly eight in 10 guests used the iPad during their stay.

ICE Stats

The Future of Hotel Technology

Travel and Leisure - October 4th 2012

The Four Seasons Los Angeles and Shangri-La Toronto are two of nearly 50 hotels providing in-room iPads powered by Intelity's pioneering ICE Touch technology. The intuitive interface lets you order room service, schedule wake-up calls, and book spa appointments. Best of all? It works.

ICE Stats

Intelity Releases Results of Two-year Study of iPad Use in Hotels

Hospitality and Catering News - October 16th 2012
Hotel Interactive - October 4th 2012
Hotel Online - October 4th 2012

Guest user data collected from hotels reveals that service via tablets is becoming a preferred method of accessing and ordering guest services.

iPhone 5 and Intelity

ICE ready for the iPhone 5

Hotel Interactive - September 27th 2012
Hotel Online - September 26th 2012

Intelity's ICE (Interactive Customer Experience™) Mobile enterprise platform, which allows guests to access all of a hotel's guest services from Android or Apple smartphones and tablets, is fully compatible with any version of the iPhone.

Aloft Intelity

ICE Featured in Top Rated Aloft Hotels

Hospitality Technology - September 20th 2012
Travel Communication - September 15th 2012
Hotel Interactive - September 14th 2012
Hotel Online - September 14th 2012

Aloft Hotels has taken several initiatives to maintain a modern edge over the competition, one of which is the installation of cutting-edge guest service technology from software company Intelity. The Intelity ICE (Interactive Customer Experience™) enterprise platform is present in 26 Aloft hotels internationally, with plans to eventually install in all.

Intelity Impresses

Intelity Helps Hoteliers Keep Up With Digital Demands

Hotel Management - September 11th 2012
My Digital - September 11th 2012
MMOS - September 11th 2012

Hotels now see technology as a way to stand out in the crowd of brands, and different age groups and types of travelers expect different types of service from hotels. "It's the idea of having services at your fingertips, literally," said Phil Schwartz, chief marketing officer of the Intelity Corporation, a software company in Orlando, Fla., that focuses on the hospitality industry.

The New York Times

The Digital Edge

The New York Times - September 10th 2012
StarTribune - September 15th 2012
Hospitality Investments - September 17th 2012

ICE software allows hotel guests to interact digitally with the hotel through their phone, tablet or laptop on 35 different services, ranging from setting the time for a wake-up call to requesting a toothbrush from housekeeping. The most popular requests for a customized hotel app are wake-up calls, in-room dining and turndown service.

It's about content, convenience and control. Intelity, which has been in business for five years, employs software called ICE, Interactive Customer Experience, that is customized for hotel apps. It has reached almost 500 hotels internationally.

Intelity Impresses

Intelity Technology Impresses Editor of Mobile Industry Review

Mobile Industry Review - September 9th 2012

The editor of Mobile Industry Review was highly impressed when he crossed paths with Intelity's ICE technology, calling it "fantastic."

5 Years

Intelity Announces Partnership with LaunchPort

Hospitality Technology - September 12th 2012
Hotel Interactive - September 10th 2012
Hotel Online - September 10th 2012

Intelity, the leading hotel guest management solution company, has formed a partnership with the creator of the world's first inductive charging and mounting solution for iPads, LaunchPort.

5 Years

Intelity Celebrates Five Years as Industry Leader

Hotel Interactive - August 31st 2012
Hotel Online - August 30th 2012

Hospitality technology firm Intelity announced the 5-year anniversary since its inception in 2007. Since appearing on the scene, Intelity has developed a reputation for innovative developments, impeccable customer support, and sleek, custom designs.

Ciena Hotels

Intelity's ICE Among Technology Featured in New Chain Ciena Hotels & Suites

Hotel Management - August 30th 2012
Hospitality Technology - August 30th 2012
Hotel Interactive - August 21st 2012
Hotel Online - August 21st 2012
Hospitality Net - August 21st 2012
IHRA - August 21st 2012

When the newest hotel in Texas opens its doors in Cotulla in early 2013, staff and guests will marvel at a great showcase of the latest technology products under one hotel roof, including Intelity's ICE enterprise platform.

Fine Dining

Intelity's ICE Enhances Hotel Fine Dining

Hospitality Technology - August 20th 2012
Hotel Interactive - August 14th 2012

Intelity's ICE technology is being used to allow hotel guests to more conveniently enjoy dishes from Wolfgang Puck at Hotel Bel-Air and an all-new Mondrian SoHo restaurant, Isola Trattoria & Crudo Bar.

Hotel Interactive

Intelity Signs On 50th ICE Mobile Client

Hotel Interactive - August 13th 2012
Hotel Management - August 13th 2012
Strategy Eye - August 11th 2012
Hotel-Online - August 10th 2012

Bryant Park Hotel is the 50th hotel to sign on for Intelity's ICE Mobile platform.

NBC News

ICE Hotels Featured For Modern In-Room Technology

Travel Kit on NBC News - August 2nd 2012

Several hotels that feature in-room technology driven by our ICE enterprise platform are featured in an article for modern in-room technology. Eccleston Square Hotel in London, Hotel Beaux Arts Miami and Hotel Bel-Air in Los Angeles are among a select few hotels included on a list that provide iPads (and other gadgets) you can use in or out of guest rooms.

Intelity-Spa Soft

Your Next-Gen Hotel Room

Travel and Leisure - August 2012

The Four Seasons Los Angeles and Shangri-La Toronto are two of nearly 50 Hotels providing in-room iPads powered by Intelity's pioneering ICE Touch technology.

Intelity-Spa Soft

Tech Savvy Travelers Will Love ICE at Fairmont Pacific Rim

10 Best - July 25th 2012

Techy savvy guests will love the Fairmont Pacific Rim's iPad 2 devices loaded with Intelity's ICE (Interactive Customer Experience™). This platform gives guests the accessibility to make restaurant reservations, do their own research and plan their local Vancouver attraction outings, arrange airport transportation, just to name a few of the luxuries ICE offers. And it's all with a simple tap and stroke of a finger!

Conde Nast Traveler

Conde Nast Features ICE Hotels For Modern In-Room Technology

Conde Nast Traveler - July 19 2012

Several hotels that feature in-room technology driven by our ICE enterprise platform are featured in an article on the Condé Nast Traveler website. Eccleston Square Hotel in London, Hotel Beaux Arts Miami and Hotel Bel-Air in Los Angeles are among a select few hotels included on a list that provide iPads (and other gadgets) you can use in or out of guest rooms.

Intelity-Spa Soft

Intelity Announces Partnership With SpaSoft

Hotel Interactive - July 18th 2012
Travel Communication - July 18th 2012
Hotelier - July 17th 2012
Hotel Online - July 17th 2012
Hotel Management Asia - July 17th 2012

Hospitality software solution company Intelity announced a partnership with PAR Springer-Miller's SpaSoft® Spa and Activity Management system. With the first deployment expected in September, Intelity's ICE (Interactive Customer Experience™) enterprise platform will add SpaSoft to its guest services menu.

Hotel News Now

New ICEbox™ Technology Unveiled at HITEC

Hotel News Now - June 29th 2012

Developed by Enseo and Intelity, ICEbox enables Intelity's ICE (Interactive Customer Experience) enterprise platform directly on Enseo set-back boxes.

Travel Weekly

Media Talk About ICE - July 2nd 2012
USA Today - June 26th 2012

Intelity specializes in providing innovative guest service technology options for hotels, making the company a competitive force within the hospitality technology industry.

Travel Weekly

Intelity's ICE Touch in Every Room at Newly Renovated Kimberly Hotel

Travel Weekly - June 26th 2012

The Kimberly Hotel revamped its 158 one- and two-bedroom suites and 30 guestrooms with new configurations, furnishings and bathrooms. All suites and guestrooms feature ICE Touch screen systems, where tech-savvy guests can check their flights, order room service and check out.

Hotel Online

Intelity Announces Partnership with Swisscom Hospitality

Hotel Online - June 26th 2012

Intelity, an Orlando based hospitality software solution company, announced a partnership with Swisscom Hospitality Services, the provider of award-winning ConnectedHotel TV and a leading system integrator for hotels. The agreement calls for the full range of guest services offered through Intelity's ICE (Interactive Customer Experience™) enterprise platform to be available on in-room televisions equipped by Swisscom. The benefits of the relationship also include integration of the ICE Touch and ICE Mobile platforms with Swisscom's ConnectedHotel TV and IPTV solutions, allowing guests to control the hotel television with their tablet or smartphone.


Evolve Guest Controls and Intelity Announce Strategic Partnership

Info Tech Spotlight - June 25th 2012
IT Briefing - June 25th 2012
Business Wire - June 25th 2012
Virtual Strategy Magazine - June 25th 2012

Evolve Guest Controls, a provider of innovative guest room controls and Intelity, a hospitality software solution company, have announced that the companies will establish a partnership. This decision comes after more than a year of successfully working side by side in guest rooms at Philadelphia's Hilton Inn at Penn.


Evolve Guest Controls and Intelity Announce Strategic Partnership

MRO - June 25th 2012

Evolve Guest Controls, a provider of innovative guest room controls and Intelity, a hospitality software solution company, have announced that the companies will establish a partnership. This decision comes after more than a year of successfully working side by side in guest rooms at Philadelphia's Hilton Inn at Penn.

Fairmont Pacific Rim

Fairmont Pacific Rim to Implement ICE Technology by Intelity

Meetings Canada - June 25th 2012
Tech Vibes - June 21th 2012
Yahoo Finance - June 20th 2012
Marketwire - June 20th 2012
Marketwatch - June 20th 2012

Designed to perfection - Vancouver' s iconic property becomes the first hotel in Canada to implement ICE (Interactive Customer ExperienceTM) by Intelity on all personal and in-room iPad2 devices throughout all 377 guestrooms and suites.


Guests prefer ICE iPads at Hotel Bel-Air

tnooz - June 15th 2012

The Hotel Bel-Air, recently introduced iPads with an application (Intelity's ICE on tablets) for ordering room service. The marketing team was expecting just 50% of room service orders to come to this channel, but found that 75% of their guests preferred to order on the iPads.


Enseo And Intelity Announce ICEbox™, an In-Room Entertainment and Customized Guest Services Experience

Hotel Interactive - June 14th 2012
Hotel Online - June 14th 2012
Hospitality Upgrade - June 14th 2012

ICEbox combines the benefits of Enseo's in-room entertainment platform and Intelity's guest services, providing hotels with more in-room entertainment choices, retrofit options, reduced expenses and an overall better guest experience.

Hotel Chatter

Four Seasons Toronto Now Taking Reservations For October 1

Hotel Chatter - June 8th 2012

Toronto's über-luxe Four Seasons Hotel in the former hippie haven - now ch-chi neighbourhood - of Yorkville, has announced it is taking reservations for October 1 and beyond. It is said to be the next generation of Four Seasons properties, with (Intelity's ICE-enabled) tablets in each of the 259 guest rooms and suites so that you can order room service, a cab, or a toothbrush.

Lodging Magazine

Conrad New York Combines Great Technology and Strong Personal Touch with ICE

Lodging Magazine Excerpt - June 2012
Lodging Magazine - June 6th 2012

"Thanks to Intelity's ICE, a technology platform that integrates all hotel systems, guests can download the Conrad New York app and personalize their service needs via laptops and mobile devices, or by using the in-room TVs. Guests staying in one of the hotel's 12 luxury suites or the Conrad Suite have access to in-room iPads throughout their stay. The virtual concierge allows guests to order room service, make dining reservations, specify housekeeping preferences, request additional amenities, and more. Roy says guests can even pre-request services in the 24-hour period before their arrival. All requests go straight to the ICE system, and are delivered instantaneously to the appropriate departments and staff. 'It leads to improved customer service, and hopefully loyalty scores when the guests leave,' Roy says."

Travel and Leisure

Ciena Hotels and Intelity Forge a Partnership

Hotel Interactive - June 4th 2012
Hotel Online - June 4th 2012

Ciena Hotels and Intelity have announced a partnership whereby the new value-service Ciena Hotels and Suites will be fully equipped with the Intelity's ICE (Interactive Customer Experience ™) guest enterprise platform. The first hotel, located in Cotulla, Texas, is scheduled to open in early 2013.

Travel and Leisure

Three Hotels Featuring Intelity's ICE Software Recognized as Best in Hotel Industry for 2012

Travel + Leisure magazine - June 2012

Three hotels that are equipped with Intelity's Interactive Customer Experience™ (ICE) enterprise platform have been recognized on Travel + Leisure magazine's "It List: The Best New Hotels 2012." Hotel Bel-Air, Conrad New York and 45 Park Lane are lauded among "the best the hotel industry has to offer this year." The publication notes that the properties boast "state-of-the-art technology" and extensive incorporation of iPad technology to the guest experience. All three hotels are distinguished by the inclusion of an ICE-enabled iPad in every room.

USA Today Travel

iPad revolutionizes iconic Hotel Bel-Air's room service

60 Second Marketer - May 23rd 2012
iPad Insight - April 27th 2012
USA Today Travel - April 26th 2012

Intelity's ICE on the iPad has revolutionized the way guests order room service at the swanky Hotel Bel-Air in the Bel-Air neighborhood of Los Angeles. No longer do they need to pick up a paper menu sitting on their desk and call in their order for scrambled eggs and coffee. These days, 75% of people who order room service place their order via the iPad included in their room.


Stop The Presses! ICE Saves Tens of Thousands For Earth Day

Hotel-Online - April 23rd 2012

Intelity's ICE presents hotel guests with all of a hotel's information, venues, menus and services. So, all information and images normally printed in guestroom compendiums are now digitized and current – thus saving the average hotel many thousands of dollars in printing and reprinting notebooks, cards, booklets, tent cards and more.


Apple, the iPhone and the Future of Travel

Computerworld - April 20th 2012

Then there's those in-room services -- concierge, room service, entertainment, heating. There's a developer -- called Intelity -- who is already building an iOS solution for that. This also integrates hotel management, business monitoring and more. The solution's award-winning and has been picked up by leading hotel brands: Four Seasons, The Hilton group and more.

Hotel News Now

Enhance The Guest Experience With Technology

Hotel News Now - April 16th 2012

Famously progressive operators such as Morgans continue to push the envelope when it comes to optimal exploitation of the best available established technologies. Morgans was the first hotelier to adopt Interactive Customer Experience technology for the iPad from Intelity Corporation in 2010, just three months after the debut of the tablet device. Today, Morgans uses ICE-powered iPads in the lobbies and guestrooms of the Delano, as well as the Royalton and Mondrian SoHo in New York. "It's an amenity that covers the entire guest experience," Morgans' Flannery said. "You can use it to program wake up calls, order room service, order your car from valet parking or check your bill before you check out. But you can also use it to source TimeOut to find out what's going on in town or where to eat, or OpenTable to make a restaurant reservation. It's just an easy way to do a lot of the things you ordinarily do in a hotel on a single device."

Lodging Magazine

Clean Sweep

Lodging Magazine - April 2012 Issue

More hotels are seeking technology solutions to streamline workflow processes. Housekeeping is an important area that Intelity, a hospitality software solution company founded by hotel operators, focuses on. The company has a platform called ICE that integrates all management systems, streamlining ticket/request management, monitoring response times, allowing instant content updates and changes, managing data securely, and measuring ROI. The application is designed for many types of Web-enabled platforms, such as smartphones, tablets, and laptops.

Roomers - Hotel Association of Canada

Have An ICE Day

Hotel Association of Canada - March 28th 2012

In the winter of 2011, Intelity opened an office in Canada as it began its worldwide expansion efforts. "We're proud to announce that our very first deployment of ICE in Canada will be at the Four Seasons Toronto," David said. "Pretty nice way to start, isn't it?"

Intelity's ICE is a complete platform -- fully integrated in 25 different hotel systems including Room Controls, Point of Sale, Spa Systems, Property Management Systems, Guest Management Systems and more. In addition to its rich integrations, it also has robust Business Intelligence, full Messaging Capabilities, a complete Guest Request Tracker, pervasive Account Management and total Content Control. Intelity's ICE can run as a standalone solution or an integrated technology.

Chinese ICE

Intelity's ICE (冰- ICE in Chinese) Now Supports All Western and Character-Based Languages

Buyer Interactive - March 22nd 2012
Hotel-Online - March 22nd 2012

Intelity, the guest services management company, announced today the language localization of its ICE (Interactive Customer Experience™) enterprise solution. Now available in all Western and Character-Based Languages around the globe, the Intelity ICE platform can now help even more guests and hotel employees to manage their environment and experience with complete control and ease.

"By incorporating global multilingual capabilities all hotel guests can now order everything from in-room dining to housekeeping requests in their native languages," said David Adelson, Intelity president and CEO. "Our commitment to making the guest experience more seamless not only creates convenience for the hotel guest, but also effectively increases revenue opportunities and orders for the hotel."

ICE Integrations

Intelity's ICE Now Integrates with Twenty-Five Hotel Systems. Creates an Automated Staff Experience; ICE Guest Services Management Solution Brings More Value to Hotels

Hospitality Technology - March 20th 2012
Hotel-Online - March 16th 2012
Hospitality Upgrade - March 16th 2012
Hotel Interactive - March 16th 2012

Intelity announced today its ICE (Interactive Customer Experience™) enterprise solution now integrates with a record twenty-five hotel management systems directly from any of its five guest-facing technologies. "We've achieved twenty-five fully certified, tested and validated integrations," said David Adelson, Intelity president and CEO. "Our commitment to making the hotel operation easier continues and clearly creates benefit to streamlining requests and guest services."

Digital Trends

High tech and high class: How luxury hotels are embracing technology

Digital Trends - February 26th 2012

At New York's legendary Plaza Hotel guests are greeted with an iPad with a personalized welcome screen and a video from the general manager, Shane Krige explaining ICE, the Interactive Customer Experience from Intelity.Once acquainted,you can control the room temperature or set lights at various levels from 100 percent to completely off. You can send messages to the front desk, request toothpaste from housekeeping, or ask the concierge for a restaurant reservation. Guests can arrange transportation or learn about the hotel, which just underwent a $450 million renovation. You can even check airlines and print boarding passes. A mobile ICE app in the works will be downloadable from the Plaza's website, allowing you to do all these things before you even arrive.

Express Hospitality

Changing Hospitality in an Instant

Express Hospitality - February 24th 2012

Intelity's ICE Instant allows hoteliers to name their own price for customised apps.

USA Today

A Customized App For Guests via Intelity's ICE Instant

Hotel News Now - February 22nd 2012

Hotels, regardless of their size, can create a customized app for guests at little or no cost via Intelity's ICE Instant. The user-friendly site takes hoteliers through a four-step process: sign up, select, submit and serve allowing them to sign up; select the information, services and images that are best suited to their individual property; submit the data and name their price.
Upon completion of the process, hoteliers will have created their own version of Intelity's virtual concierge platform, which will allow their guest to coordinate services such as wake-up calls, transportation requests, turn down services in addition to accessing destination information. By simply downloading the app, guests will have the ability to coordinate these hotel services and more all from the convenience of their personal smartphone or tablet.

USA Today

Makeover Monday: The Delano

USA Today - February 13th 2012

In a couple of weeks, South Beach's famed Delano hotel will wrap up a $10 million renovation focused mostly on the hotel's food and beverage spaces as opposed to changing its lobby designed by Philippe Starck. Most notably, the Delano's Blue Door about two weeks ago re-opened as Bianca - an entirely new restaurant serving high-end Italian fare done in palette of creams and warm earth tones. Hotel guests are able to book a table at Bianca through the Delano's cutting-edge iPad concierge run by Orlando-based Intelity.


Intelity Co-sponsors PGA's Pebble Beach Golf Tournament

Hotel-Online - February 6th 2012

Intelity announced that it is a sponsor of the Pebble Beach National Pro-Am golf tournament. On the Professional Golfers Association (PGA) tour, Pebble Beach has been a "Charitable Classic" since 1937. The event takes place February 6 -12, 2012. "It's a great tournament and a worthy fund-raiser for charity," said David Adelson, president and CEO of Intelity. "As one of the three hospitality industry sponsors, we're proud to be a part of this classic American event in one of the world's most spectacular resort areas."

Hospitality Technology

Hotels Can Now Create Customized Mobile Concierge App with Intelity

Hospitality Technology - January 13th 2012 takes hoteliers through a four-step, totally online process: sign up, select, submit and serve, allowing them to sign up; select the information, services and images that are best suited to their individual property; submit the data and name their price; and ultimately serve their guests with control, content and convenience.


How Hotels Can Embrace the Tablet Trend

e-Marketing Associates - January 11th 2012

Software like that supplied by Intelity and used by such hotels as the Plaza in New York allows for iPads to become essentially in-room guest controls. With just a swipe of a finger, guests can adjust the room temperature or turn on a light. They can browse area guides or place dinner reservations. For guests traveling in groups, there are even customized apps that allow for sharing common itineraries.

Hotel Interactive

Intelity's ICE Spreads Its Wings With Customizable Guest Services Interface For ALL Hoteliers

Hotel Interactive - January 9th 2012
Hotel Online - January 11th 2012

"Think of this as a 'trial size' of our ICE platform, but it's a robust trial that allows hotels to go in to design and create their mobile experience, and they can name their own price," says David Adelson, president and CEO. "With ICE Instant, a hotel has the ability to not only brand and customize their application, but also they can pick and choose services to make available from restaurant reservations to local attractions to social media."

Florida Trend

2012 Company Profile: Intelity

Florida Trend Magazine - January 2012

"When veteran Orlando hotel executive David Adelson founded Intelity in 2007, the idea of touch screen monitors in hotels allowing guests to order room service, browse attractions and check airline flights was radical. Now the hospitality software company's "virtual concierge" concept serves major hotel brands in more than 500 properties worldwide. Plus, the program called ICE (Interactive Customer Experience) can now be accessed through in-room TVs, laptops, smart phones, iPads and other mobile devices. Adelson, a former senior executive at the Peabody Orlando, and Intelity technology guru Chris Grey, are racing to add features."

USA Today

Aloft Hotels test out Intelity's ICE on iPad

USA Today

The next time you check into an Aloft Hotel, you won't have to talk to a real-life concierge to get your restaurant recommendations. All you'll have to do is tap on an iPad. Aloft joins a growing number of hotels and airlines, including The Plaza and Mondrian Soho in New York and The Hilton Inn at Penn in Philadelphia, that are distributing iPads and similar devices to digitize services. Many hotels go so far as to outfit guestrooms with the devices. Orlando-based Intelity has developed the app used on the device, which allows guests to access all sorts of services. Intelity has said that about 500 hotels nationwide are using it. Those hotels have reported an 18% increase in room service orders as a result, the company said.

Hotel Chatter

Four Seasons Allows Guests to Digitally Connect with their Hotel

4Hoteliers - December 28th 2011
4Hoteliers - October 18th 2011

"As most of our guests travel with a smartphone, tablet, or both it made sense to provide access to the hotel's services and amenities through the same intuitive touch interface." said Four Seasons Los Angeles at Beverly Hills General Manager Mehdi Eftekari. "Virtually any hotel service can be accessed through ICE, all wireless from the comfort of your guestroom." All 285 rooms at the hotel (are) equipped with iPad2 devices that allows guests to customize their stay at the hotel, including ordering in-room dining, making restaurant reservations, calling valet parking for your car, arranging airport transportation, setting up spa treatments, making housekeeping requests and researching local attractions.

Radisson Blu

Intelity ICE Featured At Radisson Blu Aqua

Hotel Interactive - December 15th 2011

The Radisson Blu Aqua Hotel, Chicago made history in November as the first upper-upscale Radisson Blu branded property to open in the U.S., and so did Intelity's ICE (Interactive Customer Experience™) as the featured technology providing guests with the services that set the global standard. The award-winning guest services technology gives travelers the power to navigate through all offered hotel services with the touch of a finger.


Tech-friendly hotels

Itineraries on NBC News - December 13th 2011

The Plaza's iPads use customized Interactive Customer Solution software, which features touchscreen integration to the concierge, room service, wake-up calls and the ability to print your flight boarding pass.

Interior Design

Intelity Platform Gives Guests 24/7 Control

Interior Design - December 12th 2011

On the third floor of Apple's 14th Street Manhattan store, Intelity CEO David Adelson last week demonstrated why hotels will undergo a radical change in the near future that will impact nearly every facet of the hospitality industry from costs and management to design and architecture. During his presentation of the Orlando, Florida-based company's Interactive Customer Experience (ICE) platform that essentially puts all guest services under one digital umbrella, Adelson demonstrated how it gives guests the ability to "order what they want, when they want and how they want." But more than that, ICE allows a hotel to better understand customer needs, be more efficient and, most important, cut costs.

Hotel Interactive

Intelity Sets Up Partnership With McLaren International for Asia Pacific Expansion

Hotel Interactive - December 1st 2011
Hotel Management - December 1st 2011

Intelity has announced a partnership with McLaren International Pty Ltd to broaden distribution of its award-winning ICE (Interactive Customer Experience) technology throughout the Asia Pacific region. Intelity's ICE solution is an innovative virtual concierge platform executed through custom branded tablets, smartphones and touch screen applications that provides hotel guests with the ability to arrange 30 guest services instantly, bridging the gap in communication between hotel staff and guests. "One of the keys to McLaren's success is to provide our customers with 'best of breed' technology products and our partnership with Intelity further supports this commitment," said Matthew White, McLaren International Managing Director.

Luxury Daily

Four Seasons Hotel Los Angeles at Beverly Hills sees high traffic on in-room iPads with ICE

Luxury Daily - November 14th 2011

"The Four Seasons Hotel Los Angeles at Beverly Hills last week completed the installation of 285 iPads in its guest rooms and suites, which are already proving popular with the hotel's trendy guests. The property has already had more 1,200 guests use the in-room iPads to order room-service, make spa appointments and research local attractions. The Four Seasons Los Angeles claims it is the first hotel on the West Coast to use the Interactive Customer Experience technology by Intelity to power the in-room devices. 'We want to offer cutting-edge technology to our guests and truly believe in the ICE technology with iPad 2 devices,' said Kim Kessler, director of public relations at the Four Seasons Hotel Los Angeles at Beverly Hills, Los Angeles."

Focus on Travel

London hotel wins in-room technology innovation award with ICE

Written by Ozgur Tore

Focus on Travel News - November 10th 2011

"The ballots are in, and with the help of Intelity ICE (Interactive Customer Experience ™) Touch on iPad, The Eccleston Square Hotel in London was presented In-Room Technology Innovation of the Year by the European Hospitality Awards. Eccleston Square, the first European hotel to offer ICE on the iPad 2 as a standard room feature, installed the revolutionary program in July 2011."

Hospitality Upgrade

Tablets – T-Commerce: Innovative Guest-facing Applications

By Michael L. Kasavana, Ph.D., NCE, CHTP

Hospitality Upgrade - Fall 2011 issue (Outdate: October 1, 2011)

Guestroom Controls
An intuitive touchscreen tablet device can be used to provide the guest with effective control over the temperature, air movement and lighting levels within the guestroom. Providing guests with these controls improves guest satisfaction and comfort. Inncom's Integrated Room Automation System (IRAS) can be integrated with the Interactive Customer Experience (ICE) for iPad from Intelity, which allow guests to control room temperature, lighting, drapes and alarm clock settings directly from a tablet device, even when the guest is not in the room. In addition, the ICE iPad app can be configured to include Inncom's ecoMODE, an application that empowers guests to select a feature that governs guestroom energy conservation. The company's website states that more than 80 percent of guests use some aspect of the ICE application suite during a hotel stay.


Classic Style Meets Cutting Edge ICE Technology as Hotel Bel-Air Reopens

Hotel Interactive - November 6th 2011
Hotel-Online - November 4th 2011
Hotel Executive - November 3rd 2011

After an extensive 24-month refurbishment and redesign, Dorchester Collection's property, Hotel Bel-Air, has reopened its doors featuring Intelity's technology. This in-room guest service technology will provide guests in the hotel's 103 guestrooms and suites with the ability to navigate through all offered hotel services with the simple touch of a finger.

Hoteles Charleston

Hoteles Charleston Colombia Install Interactive Guest Services

Hotel Interactive - October 25th 2011
Hospitality Upgrade - October 20th 2011
Hospitality Technology - October 20th 2011
Hotel-Online - October 20th 2011
Hotel Management - October 20th 2011 - October 20th 2011 - October 20th 2011

Hoteles Charleston Colombia properties has selected Intelity's ICE Touch on iPad to provide personalized in-room gust services beginning in December 2011. Recognized for their luxurious world-class amenities, as well as a reputation for excellent service, the hotel group will be the first in Colombia to introduce the interactive guest service technology, ICE Touch (Interactive Customer Experience), at the Hotel Charleston Bogotá, Charleston Casa Medina and Charleston Santa Teresa Cartagena.

Hotel Chatter

Inside The Newly Reopened Hotel Bel-Air, LIVE!

Hotel Chatter - October 19th 2011

1:58 PM   Intelity's ICE on iPads in every room.

Hotel Chatter

Four Seasons Allows Guests to Digitally Connect with their Hotel

4Hoteliers - October 18th 2011

Four Seasons Hotel Los Angeles at Beverly Hills became the first Four Seasons in the world to launch ICE technology in their guestrooms and suites, allowing guests to digitally connect with all areas of the hotel. "Our East Coast Guests have relocated their offices pool side where they can stay connected while enjoying the serenity of our urban oasis," said General Manager Mehdi Eftekari. "Staying ahead of our guests is not easy as they are very sophisticated and tech savvy. ICE is the perfect tool to let them work at their speed."

Brand Name Game

Intelity makes their stall appealing with a 64 iPad wall at HITEC 2011

Brand Name Game - October 14th 2011

Intelity, headquartered in Orlando, Florida, is a hospitality software solution company focused on the self-service marketplace. Their software ICE (Interactive Customer Experience™) with its dazzling guest interface and ICS (ICE Control System) backend management works with the iPads, android touch pads, digital tv's etc. They were participating at the Hospitality Technology Industry Trade show i.e., HITEC in Austin June 2011. It was the right place for them to invest in a stall at the event because the event was about "hospitality meets technology." A stall in the event is all about the display. You get the maximum footfalls if your display is rich. How richer it could get that Intelity installed a 64 iPad wall as the main attraction.

Hotel Business

Four Seasons Beverly Hills Launches ICE Technology

Hotel Business - October 10th 2011

The Four Seasons Hotel Los Angeles at Beverly Hills launched ICE technology wherein all 285 guestrooms and suites will be stocked with iPad2 devices enabling guests to digitally connect with all areas of the hotel.

Hotel Chatter

The Four Seasons LA Will Soon Be Equipped With iPad 2s

Hotel Chatter - September 26th 2011

Starting October 3, the posh guestrooms at the Four Seasons Los Angeles will be a whole lot more glamorous thanks to the brand-new iPad2s that will be installed. The gadgets will be loaded with ICE Technology which will enable guests to make restaurant reservations, order room service, book massage at the spa, put in housekeeping requests and call up their Porsche from valet, all through the iPad.

Los Angeles Times

Four Seasons Hotel Los Angeles Commences Cutting-Edge ICE Technology

Hospitality Technology – September 30th 2011
Breaking Travel News – September 27th 2011
Pittsburgh Post-Gazette – September 25th 2011
GenLux Magazine – September 23rd 2011
Los Angeles Times - September 19th 2011
Travel and Tour World - September 19th 2011

"We are proud to partner with Four Seasons Hotel Los Angeles and look forward to deploying technology that will not only elevate their level of service but enhance the overall guest experience," says David Adelson, CEO of Intelity. "This partnership will provide guests with the power to customise the Hotel experience and receive services in the efficient way they have come to expect from Four Seasons.

Hospitality Upgrade

Morgans Hotel Group Continues to Revolutionize Hospitality with the Addition of Intelity's ICE to Delano and Hudson

Hospitality Upgrade - September 8th 2011

"Guest satisfaction will always be a top priority for us here at Morgans Hotel Group and we are always looking for ways to be unique and enhance our guests' experiences," said Jason Harper, vice president of technology. "The positive feedback we've received about ICE has been tremendous. The power it gives our guests to customize their experience while staying with us is something we believe gives us a competitive edge."

Hotel News
Hospitality World Network - September 7th 2011

Intelity, creator of the world's first interactive guest service technology, continues its expansion with the announcement of partnerships with Delano in Miami and Hudson in New York. The technology will enable guests to access and coordinate all of their hotel needs directly either from the convenience of an in-room iPad at Delano or their personal laptop at Hudson.

Hotel News

Tablet Computers Bring Amenities Into High Tech Age

Hotel News Now - August 23rd 2011

Some hotels are electing to provide iPads in-room for tech-savvy guests, like at the Hotel Beaux Arts Miami, a JW Marriott Collection hotel. "One of the reasons we chose the technology is because the property is a masterpiece of design. It's cutting edge, a culture vanguard," said Paul Pebley, director of sales and marketing at the hotel. "We jumped on implementing it because we felt it was consistent with the sensory experience. … We saw it first from a brand-positioning standpoint, then we understood where the financial benefits were." The hotel bought iPads and has a proprietary guest app using the Interactive Customer Experience software by Intelity.

Virtual Concierge Arrives in Asia with the Introduction of Intelity's ICE to The L Resort Krabi, Thailand - August 4th 2011

Intelity, creator of the world's first interactive guest service technology, has partnered with The L Resort Krabi to create a unique guest experience with ICE Touch (Interactive Customer Experience) on iPad. The partnership marks the first time the technology has been deployed in Asia and will provide guests with the power to customize their individual stays and increase the overall efficiency of the resort's operations.


The New Concierge

Stylus - August 4th 2011

There has also been a technological shift, enabling hotels to bring concierge facilities directly to the guest. "Today's hotel guests are accustomed to convenience, content and control in their lives, and their guest experience is no exception," says David Adelson, CEO of Intelity, a Florida-based hospitality technology firm, which supplies software to hotel groups like Wyndham, Hilton, Starwood and Marriot for devices such as laptops, tablets, iPhones and iPads and one of the most innovative software companies for the hospitality industry.

Hospitality Upgrade

Intelity Wins Innovation Award from The Wall Street Journal and The Global Business Travel Association

Hospitality Upgrade - July 28th 2011

Intelity's ICE (Interactive Customer Experience™) program has just won the Business Traveler Innovation Award for Best Travel Convenience & Efficiency Innovation presented by The Wall Street Journal and The Global Business Travel Association (GBTA). As the world's first and only guest service interface providing a full array of hotel offerings, Intelity ICE provides guests with the power to navigate services that include: ordering in-room dining, making dinner reservations, requesting housekeeping services, coordinating transportation, checking flights, browsing for local information such as maps and directions, booking spa appointments, and about 20 other services, without ever picking up the phone.


Intelity's ICE Wins GBTA/Wall Street Journal Innovation Award

July 25th 2011

Each year, the Global Business Travelers Association and the Wall Street Journal recognize an innovator in "Traveler Convenience & Efficiency." It was announced this week that for 2011, the recognition went to Intelity's ICE Touch on iPads. The award will be presented at the 5,000 member group's annual meeting in Denver in August.


Hotel puts iPad in every room, claims most hi-tech in town

tnooz - July 25th 2011

Eccleston is "the first hotel in Europe to have an iPad2 in every room as standard so guests can control all the other gadgets and gizmos. Tools on the device (which also come as part of an app for a guest's own mobile handset) include temperature, lights and curtain control, in-room dining orders, restaurant booking, spa reservations, housekeeping, as well as information about the hotel and the local area. The ICE Touch software for the iPad was developed by Intelity."

Hotel Interactive

The Palmer House Hilton introduces virtual concierge to guests via their mobile device.

Hotel Interactive - July 19th 2011

"The city of Chicago attracts guests from around the world and we are proud to offer them an innovative way to access and explore through ICE," said Dean Lane, general manager.

Financial Post

Hotels see value in providing iPads to guests

AH&LA Smart Brief

Hundreds of hotels are distributing iPads to guests' rooms to increase food and beverage sales while reducing staff levels. An application developed by Intelity enables guests to send messages to staff or other guests, to make food and housekeeping orders and browse hotel and neighborhood offerings. "Most travelers are used to self-service solutions in their daily lives and would rather prefer it," says David Adelson, CEO of Intelity.

Financial Post

Can tablets for customers help your business sell more?

Financial Post - July 8th 2011

USA Today recently reported that a number of U.S. hotels are offering Apple's popular tablet computers to their guests to help them order from room service. Using an application developed by Florida-based Intelity, the iPads enable guests to take advantage of hotel services without tying up staff time. They can order food, browse hotel amenities, learn about local attractions, request wake-up calls, schedule housekeeping, or contact hotel staffers directly. Hotels offering the iPad service are mainly upscale properties with high-spending guests, such as The Plaza, Royalton and Mondrian SoHo hotels in New York, and The Hilton Inn at Penn in Philadelphia.

USA Today Travel

Hotels offer services through tablet PCs

USA Today - June 28th 2011

For a night of clubbing in Manhattan on a recent weekend, Seunghee Thomson turned to the iPad in her room at the Mondrian SoHo to ask the hotel's concierge for a recommendation. Mondrian is one of several hotels that are distributing iPads and similar devices to customers in an effort to tap the buzz surrounding tablet computers. The effort is the latest by the travel industry to digitize a range of services that once required picking up the phone. "It's a self-service vehicle," says David Adelson of Intelity, which developed Mondrian's app and has about 380 hotels using the software. "Most travelers are used to self-service solutions in their daily lives and would rather prefer it."

 The New York Times

The Virtual Hotel Concierge

The New York Times - June 28th 2011

"Some hotels have begun to expand the definition of concierge to mean more than just a knowledgeable employee. It now can also mean smart digital devices… Intelity, a software company, is working with Wyndham's Wingate hotels, Starwood's Aloft hotels and others to provide airline information as well as customized dining, shopping and recreation tips through laptops, iPads, touch-screen devices, TVs and cellphones. Wyndham Worldwide will give owners of hotels in its 15 brands the option of offering the Intelity service to guests, said Paul Davis, senior vice president for strategic sourcing."

Hospitality Net

Intelity's ICE Sculpture at HITEC

Hospitality Net - June 25th 2011

Intelity unveiled the world's largest "ICE" Sculpture at HITEC, the hospitality technology's industry annual trade show. The 64 in sync iPads form a wall that illustrates the services and benefits brought to guests and hoteliers through award-winning ICE (Interactive Customer Experience) technology. The company also announced the expansion of its ICE technology to the Android platform (on phones and tablets) at HITEC.

USA Today Travel

Intelity ICE Expands Offerings to Include the Android Platform

Hotel Interactive - June 22nd 2011

Intelity, an Orlando based hospitality software solution company, announced today the availability of its award-winning ICE Mobile technology to hoteliers on the Android platform. ICE Mobile grants guests access to a virtual, interactive concierge by simply downloading a free application to their personal device. The expansion to the Android platform provides hoteliers with the option of offering ICE Mobile technology not only to guests utilizing the Apple and Blackberry platforms but to nearly 40 million Android users worldwide.

USA Today Travel

More hotels distribute iPads to guests for ordering room service, amenities

USA Today Travel - June 21st 2011

Hoping to generate more food and beverage sales and reduce the need for staffers, a growing number of hotels are providing the popular tablet computer to guests in their rooms. An app, developed by Orlando-based Intelity and downloaded on the device, allows guests to order food, browse hotel amenities and local attractions, request wake-up calls, schedule housekeeping, message hotel staffers or other guests, and arrange car service. Flight information and 5-day weather are also shown, as are targeted ads based on guests' rates and preferences information.

Hospitality World Network

Gramercy Park Hotel keeps its cool edge

Hospitality World Network - June 20th 2011

The Gramercy Park Hotel is more accessible and it hasn't lost its cool edge; one of the technologies general manager, Scott Koster is most proud of is its new ICE (Interactive Customer Experience) mobile application by Intelity. "ICE was chosen due to its reputation in the industry as well as their commitment and dedication of their services," Koster said. "The application was created in conjunction with our design team to mirror the look and feel of our website and allow guests to access our hotel services remotely before, during and after their stay. This allows checked-in guests the opportunity to request just about anything that they may need from in-room dining, turn-down service, wake-up calls, taxi scheduling or concierge request for our local area," Koster said.

Hospitality Technology

Inside the 2011 Hotel Visionaries

Hospitality Technology - June 10th 2011

In New York City's highly competitive market, boutique hoteliers are constantly looking for ways to stand out from the pack and offer guests a little something special. Morgans Hotel Group had a vision for "something special" for its Royalton property that may well be a precursor to the next big guestroom tech trend: iPads. Intelity's ICE Touch on iPads.

Overnight New York

iPads at the Royalton

Overnight New York - June 10th 2011

Distinguishing the Royalton iPad from one you get at the Apple store is a sophisticated software system, coolly acronymed ICE (Interactive Consumer Experience) and developed specifically for hotels by Intelity.


ICE Mobile at The Plaza

Tourism-Review - June 6th 2011

The Plaza Hotel in New York has also seized the new opportunity of mobile communication. Since January 2011 all guestrooms have had a tablet PC with the application Intelity's ICE (Interactive Customer Experience).The utility helps control all the guests' needs such as room service, restaurant reservations, a request for wake up calls, temperature and lighting or even booking tour guides in New York, flight schedule, including the printing of boarding passes.


Mobile Partnership Allows Guests to Unlock Doors and More

Hospitality Technology - May 19th 2011

OpenWays, the global provider of mobile-based access-management solutions, and Intelity, a hospitality software developer of the Interactive Customer Experience (ICE) guest self-service solution, announce an integration partnership designed to deliver a comprehensive mobile guest experience. ICE Mobile enables travelers to plan their stays and enhance their experiences by ordering from a host of services and amenities – now including the ability to open their room doors via OpenWays -- with just a touch on an icon on their mobile device.

Hotel Interactive

Intelity ICE Ushers High Tech Hospitality Into the Windy City

Hotel Interactive - May 17th 2011

Intelity ICE (Interactive Customer Experience ™), the industry's "most innovative" technology of 2010, has now arrived with force in the iconic city of Chicago. Guests at the historic Palmer House Hilton Hotel in Downtown Chicago, the Westin Chicago River North, The Ambassador East Hotel and Conrad Chicago will now have the ability to customize their experience with the touch of a finger.

Hotel Business

Tablets & smartphones evolve with ICE

Hotel Business

"We officially launched the program in January and guests love it," said Shane Krige, general manager of The Plaza Hotel. "It's also helping us become more efficient. If you're ordering something, it dispatches tickets to the correct department instead of having to route it around the hotel to get to the right person—it goes directly to the person responsible for getting you the items that you need."

Green Lodging News

Intelity Helps Hilton Inn at Penn Axe Paper Consumption

Green Lodging News - May 11th 2011

"Intelity's ICE Touch on iPad will be a great instrument in helping us achieve our sustainability goals," said Greg Stafford, general manager. "Not only will we be able to drastically reduce our paper consumption and printing costs, but it also serves as a tool to show our Hilton Inn at Penn guests that sustainability and luxury can easily coexist."

Breaking Travel News

Shooting Stars and iPad 2s Guaranteed at Cayo Espanto

Breaking Travel News - April 28th 2011

Cayo Espanto is a destination where every whim is delightfully fulfilled by the resort's housemen, and now there's an app for that. The addition of the iPad 2, powered by Intelity ICE (Interactive Customer Experience™) technology, in each of the island's seven villas makes it even easier for guests to make their requests.

Hospitality Upgrade

Intelity ICE Becomes the Latest Technology to Help Hotels Reach Sustainability Goals

Hospitality Upgrade - April 26th 2011

"Being able to help the hotel industry operate in a more sustainable fashion is one of the many benefits that ICE technology offers," said David Adelson, CEO, Intelity. "We are proud to play a part in helping the industry achieve these goals and we will continue to try to find other ways to amplify these efforts even further."

Are iPads the New Concierge? - April 26th 2011

Hotel guests from The Plaza Hotel and Mondrian Soho in New York to the Hotel Beaux Arts Miami are bypassing the in-room phone and doing everything from ordering room service to making dinner reservations and placing housekeeping requests with in-room iPads that appear to be a growing luxury hotel trend. Have a look at this video link to see how the technology, called Intelity, works--and be ahead of the curve next time an iPad turns up on your hotel bedside table.

Travel and Leisure

Trend Alert: Hotels Implementing Mobile Concierges

By Joshua Pramis, online associate editor and resident tech guru at Travel + Leisure

Travel and Leisure - April 26th 2011

Intelity has developed an app template to license to any interested hotel. The app is customized to the hotel and can be used for just about anything you could possibly need, without ever having to pick up the phone. You can book dinner reservations, order room service, request a wake-up call, make a housekeeping request, and a ton more. It's a fairly new program, so it's at just a handful of hotels (Plaza Hotel; Hotel Beaux Arts; The Kimberly; and Rancho Bernardo Inn, to name a few), but it's without a doubt going to continue expanding to many more properties around the world.

Eccleston Square Hotel Blog

Eccleston Square Hotel in London becomes Intelity's first in the UK.

Eccleston Square Hotel Blog - April 21st 2011

We are the only hotel offering full room control and all guest services on iPad2 with the Intelity ICE system.

Luxury Travel

High Art Meets High Tech at Hotel Beaux Arts Miami

Luxury Travel - April 15th 2011

Sophistication has been elevated to a new level as all accommodations feature an in-room iPad that gives guests the control to choose from 30 hotel services and customize their hotel experience. Powered by Intelity's ICE Touch (Interactive Customer Experience™) software, guests are able to order room service, book dinner reservations, make housekeeping requests, coordinate transportation, browse for local information and much more, all at the touch of a finger. Additionally, ICE software allows guests the ability to virtually plan activities in or out of the hotel, as well as access flight and airline information, adding luxury to the art of travel.

Hotel Chatter

The Hotel Beaux Arts New iPad App Means No More Room Service Surprises

Hotel Chatter - April 15th 2011

The craze for iPads in the hotels is not going away anytime soon. The latest spot to put our favorite gadget the guestrooms is Marriott's boutique hotel, the Hotel Beaux Arts in Miami. And not only can you surf the web and do other iPady things, but you can order room service, make dinner reservations and even ring up hotel housekeeping, thanks to the special Hotel Beaux Arts iPad app. Powered by Intelity's ICE Touch (Interactive Customer Experience), the app practically eliminates the need to speak with the front desk since you can request nearly everything through this app (about 30 hotel services in total.) We especially love the room service function which comes with pictures of the food. No more surprises when they pull off those silver platter lids!

Buyer Interactive

Intelity's Award Winning ICE on iPad Technology in Hotel Beaux Arts Miami

Buyer Interactive - April 15th 2011

ICE Touch on iPad, the hospitality industry's "Most Innovative" technology of 2010, has brought its state-of-the-art software to the equally stylish and progressive Hotel Beaux Arts Miami.

Travel Agent Central

ICE At Your Service

Travel Agent Central - April 12th 2011

While mobile travel apps are nothing new, there are a lot of imaginative and practical applications that can benefit travel agents and their clients, says ICE Mobile, a technology brand of Intelity. In fact, a hotel or travel service without mobile app capabilities is behind the curve at this point, says ICE Mobile. What if you could order room service, make a spa appointment, coordinate transportation, turn off the lights, control the temperature of your room, order towels or 20 other things, all from your phone? Guests at New York's Plaza Hotel can. So can the guests at Gramercy Park, JW Marriott Indy, the Gansevoort Park Avenue and many others. All have adopted Intelity's ICE Mobile technology.

Jon Inge & Associates

Intelity ICE Touch on iPads wins HTNG's 2010 Most Innovative Hospitality Award

Jon Inge & Associates - March 15th 2011

"…Speaking of in-room concierge apps, HTNG's hotelier members picked Intelity's 'ICE Touch on iPads' for the 2010 Most Innovative Hospitality Award. ICE was a runner –up at last year's conference; the app provides a wide range of concierge services, and is now making an appearance on tablets in guestrooms."

Timeshare Informer

Now That's Cool: Wyndham Bonnet Creek Unveils ICE Touch Devices in New Tower

Timeshare Informer - March 14th 2011

Intelity, an Orlando based hospitality technology firm, has deployed an innovative and interactive guest internet experience, Wyndham Connect, exclusively across all Wyndham Hotel Group brands in North America, as nicely as Wyndham Bonnet Creek Resort, and provided access to its Interactive Customer Experience™ (ICE) suite of items. This partnership performs in concert with Wyndham Worldwide's strategic sourcing group, which seeks to leverage global buying to attain savings, support brand standards and improve the guest encounter at all Wyndham properties.

Hospitality Technology

Who Took Home Top Honors At HTNG?

Hospitality Technology - March 11th 2011

The hotelier members of Hotel Technology Next Generation (HTNG) awarded the 2010 Most Innovative Hospitality Award to Intelity's "ICE Touch on iPads" at the association's Members' Meeting last week. HTNG senior officers presented the awards at the 7th Annual Members' Meeting of HTNG in San Diego, California on March 3.

Luxury Society

How the Luxury Industry is Using the iPad

Luxury Society - March 10th 2011

But it was New York's famed Plaza hotel that offered guests the most integrated proposition: an iPad in every room, a bespoke concierge application and finally, the ability to control all aspects of their room through the central device. Plaza iPad's come loaded with Intelity's ICE (Interactive Customer Experience) software, which allows guests to order room service, request wake-up calls, adjust lighting and temperature and browse New York city guides. As well as providing all necessary hotel information and a welcome video to guests.


Mondrian SoHo In-Room iPad: Virtual Access to NYC

BlackBook - March 10th 2011

Upon rising at the new Mondrian SoHo in New York City, your morning will start off like any other: Yawn. Stretch. Reach for iPad. Perhaps the latter hasn't been part of your regular routine, per se, but after enjoying in-room technology that allows you to coordinate transportation, check flights, order room service, look at New York through the eyes of a local, make dinner reservations, and make housekeeping requests at the touch of a Steve Jobs-designed screen, how could you ever go back? Powered by Intelity's ICE Touch (Interactive Customer Experience—which is, apparently, one of the best in the land) software, all 270 guestrooms will feature an in-room iPad that will give guests the control to choose from 30 services and customize their experience.

Beautiful Shopping

The Plaza in New York offers ICE Touch on iPads in All Guest Rooms and Suites

The Beautiful Shopping Blog - March 5th 2011

The Plaza is offering iPads in each of its guest rooms and suites. The program, which launched in January, makes the landmark hotel on Central Park South the first hotel in the world to provide guests services and room controls using iPads and Intelity's ICE (Interactive Customer Experience) software to all of its guests.

Hospitality Technology

2011 Guestroom Tech Trends

Hospitality Technology - March 3rd 2011

The technology is now making its way from 'official front-desk use' to a provided in-room amenity. At New York City's Plaza Hotel (, a Fairmont Hotel), each of the 282 rooms are equipped with an iPad that runs Intelity ICE (, a virtual concierge that enables guests to book reservations and request hotel services, among other things. "The thing that we like the most about Intelity is that the software and their backbone system infrastructure brings more than just the fact that we have iPads in the room," says Shane Krige, the hotels general manager. For example, if guests use the iPad to request an additional pair of slippers, that request will be delivered directly to the appropriate staff member. "From a management standpoint we are able to keep track of efficiency. It will help us shape the amount of product that we put in the room, and if there are certain requests that are extremely high, it helps us keep efficient and reduces the opportunity for mistakes."

Guestroom iPads Offer Control of 30+ Services in Second Morgans Property

Hospitality Technology - March 3rd 2011

Morgans Hotel Group has partnered with Intelity to interactively bring the luxury hotel amenities of the newly opened Mondrian Soho to the fingertips of guests. Powered by Intelity's ICE Touch (Interactive Customer Experience) software, all 270 guestrooms will feature an in-room iPad that will give guests the control to choose from 30 services and customize their experience.

Hotel Interactive

Morgans Hotel Group Expands In-room iPad Program featuring Intelity ICE Technology

Hotel Interactive - March 3rd 2011

Intelity, a pioneer in hospitality software, and Morgans Hotel Group have partnered to interactively bring the luxury hotel amenities of the newly opened Mondrian Soho to the fingertips of guests. Powered by Intelity's ICE Touch (Interactive Customer Experience ™) software, all 270 guestrooms will feature an in-room iPad that will give guests the control to choose from 30 services and customize their experience.

Hospitality Technology

Largest J.W. Marriott Puts ICE TV in all 1005 rooms

Hospitality Technology - Feb 25th 2011

The newly opened JW Marriott Indianapolis Downtown has installed Intelity's ICE (Interactive Customer Experience) technology in each of its 1,005 guestrooms. Through ICE TV, each television has been transformed into a self-service system that has been designed to boost on-property revenues, lower operating costs and increase guest satisfaction.

Hotel Interactive

Intelity’s David Adelson talks to the LA Times about ICE Touch on iPads

Los Angeles Times - Feb 21st 2011

“Travelers may love technology, but having to acquaint themselves with new systems and processes at each hotel can be frustrating. Hotels may save themselves the expense of installing complicated electronics that operate the TV, drapes, lighting and so on and shift the operations to a device they do know: the guest's iPad or similar device. Intelity's ICE (Interactive Customer Experience) software, for instance, allows a guest at the Plaza hotel in Manhattan to use an in-room iPad to dim the lights or raise the thermostat without fumbling around with the hotel room's control panel. "Guest services are converted to the ICE interface, so you can adjust the temp, order room service, request a wakeup call, etc., using the hotel's iPad," says David Adelson, Intelity's chief executive. "With the Plaza's iPhone app [on your phone], you could order lunch while strolling in Central Park," says Adelson, and have it waiting for you in your room when you return.”

Hotel Interactive

World’s Largest J.W. Marriott Opens with ICE TV In Every Room

Hotel Interactive - Feb 18th 2011

Intelity, the leader in interactive hospitality technology, has brought its revolutionary product to the newly opened JW Marriott Indianapolis Downtown with its ICE (Interactive Customer Experience ™) technology in each of the hotel’s 1005 guestrooms.

Teaching All Students

iPad for Environmental Control

Teaching All Students - Feb 18th 2011

The Plaza has decided to include iPad's in all of their rooms for their guests. What I found interesting is the custom app they will have installed. The app will allow guests to to control their environment in their room - lights, temperature, TV, drapes, fans, etc... - Plaza Hotel iPads. The app also includes options for room service, valet service, weather and more.

New York Post

ICE Touch on iPads turn hotel into The iPlaza

New York Post - Feb 12th 2011
The iPad Fan - Feb 14th 2011

When it comes to luxury at The Plaza, there's an app for that. The storied Fifth Avenue hotel has taken a leap into the 21st century by installing iPads for guests in every room. The Apple tablets come loaded with Intelity’s ICE Touch that lets guests communicate with the concierge, order room service, schedule spa treatments or shut off the lights.


Control Your Hotel Room From Your iPad

Nothing But Tablet - Feb 10th 2011

You don’t always need an augmented reality real time text translator to impress people with what proper software can do. Sometimes it’s enough to implement old technology with new technology in a way that makes you think we’re living in 2020. Intelity’s ICE (Interactive Customer Experience™) is such a software solution, and it can now be used from an iPad.


Time for hotels to wise up to needs of the tech-savvy guest

tnooz - Feb 10th 2011

Some hotels have already shown their commitment to tablets. The Plaza Hotel in New York has put an iPad in every room, equipped with Intelity’s ICE Touch system. The iPad gives guests the ability to control room temperature, order room service, make restaurant reservations, request wake up calls, communicate with the concierge, and even print boarding passes.

Little Pink Book

5-Star Finest: New York’s Plaza Hotel Offers Guests ICE Touch on iPads

Little Pink Book - Feb 9th 2011

Owned by few, envied by many – New York’s premiere luxury hotel, The Plaza, is offering each guest an Apple iPad in their room. The Apple tablets come loaded with Intelity’s ICE (Interactive Customer Experience), which allows guests of the 5-star hotel to order room service, request a wake-up call, browse travel guides and much more.

Eco Green Hotel

The Inn At Penn, A Hilton Hotel, Launches Multi-Million Dollar Renovation With Intelity’s ICE Touch

Eco Green Hotel - Feb 9th 2011

The Inn at Penn, a Hilton Hotel, will be the first Hilton hotel as well as the first hotel in Philadelphia to introduce the Apple iPads equipped with Intelity/ICE® software to their guestrooms. The iPads will enable guests to access hotel services and information on their schedule in multiple languages while relaxing in the comfort of Hilton's renowned Serenity BedTM.

Mac Stories

The Plaza Hotel Deploys ICE Touch on iPads in Every Room

Mac Stories - Feb 8th 2011

The five star The Plaza hotel in New York city has recently deployed iPads to every single one of it’s rooms and has a seriously cool iPad app running on them. The application allows the hotel visitors to do everything from turning lights on, changing the air conditioning, making restaurant reservations, ordering amenities and much more.

App Advice

The Famed Plaza Hotel Welcomes The iPad and Intelity

App Advice - Feb 8th 2011

The Plaza’s iPads come with Intelity’s ICE (Interactive Customer Experience) software. With a touch of the screen, guests are able to order room service, make restaurant reservations, and talk directly to the Hotel’s concierge.

Consumer Electronics

New York Plaza is now iPad in every room

Consumer Electronics - Feb 8th 2011

The New York Plaza asked the IPAD to offer guests a little more comfort during your stay. With the rollout was completed in January and gives guests access to a huge list of features. Some features of ordering room service, restaurants, Wake, city guides, test schedules, and even print boarding passes. iPad can even control the lighting facilities, heating and air conditioning, and offers guests access to the Internet. Hotel Intelity worked with a developer who customize their software ICE(Interactive Customer Experience), to provide experience.


The Plaza Hotel providing iPads for all guests with ICE Touch

TUAW - Feb 7th 2011

The Plaza Hotel in New York City is now providing all guests with iPads both in their rooms and in The Palm Court dining room, according to a report from Luxist. Started in January 2011, the program gives guests complete access to guest services like room service along with the ability to control room functions, such as lighting and AC, using Intelity's ICE (Interactive Customer Experience) software.

One Travel

New York Plaza Hotel Offers iPad Services in All Rooms

One Travel - Feb 7th 2011

Last January, The Plaza Hotel started providing iPads in all of its guest rooms. The tablet comes with a software program designed by the hotel. The software is called Intelity’s ICE, which stands for Interactive Customer Experience.

Digital Trends

The Plaza hotel in NYC offers iPads in every room with Intelity’s ICE

Digital Trends - Feb 7th 2011

These days, most of us are lucky if we land a hotel room that comes with complimentary Wi-Fi access. But guests of The Plaza hotel in New York City get something even better: an iPad.

Cheap O Air

New York's Plaza Hotel Adds iPads to All Rooms

Cheap O Air - Feb 7th 2011

The Plaza Hotel began offering iPads to all of its guests last January. The devices come with a program designed by the hotel that will allow people to utilize the hotel’s services as well control the room’s functions such as lighting. It’s called the Intelity’s ICE, short for Interactive Customer Experience.

Pad Gadget

Rooms at The Plaza Include iPads with ICE Touch

Pad Gadget - Feb 7th 2011

Last summer we told you they were coming and now they have finally arrived, iPads at The Plaza that is. If you’re traveling to New York City and plan to stay in luxury at The Plaza, your room will now come equipped with an iPad.

Gear Log

New York Hotel Offering ICE on iPad in Every Room

Gear Log - Feb 7th 2011

New York City's ritzy Plaza Hotel is upping the ante of luxury (read: not having to leave your bed, ever) with the addition of Apple iPads to every room. The gadgets come loaded with Intelity's ICE (Interactive Customer Experience), which will let guests order room service, talk to the concierge, schedule wakeup calls, make reservations at restaurants, get info on New York destinations, and check airline information.


Stay at New York's Plaza hotel and dim your lights with a complimentary iPad

Tecca - Feb 7th 2011

Next time you visit New York, consider staying at The Plaza — if not for the already world class accommodations,then for the fact you can order room service over an iPad. At the iconic hotel nestled into the southern edge of Manhattan's Central Park, not only does each room come complete with an iPad, but guests can use a custom-built Plaza app to make requests of the front desk, plan transportation (not by yellow cab, we presume), book in-house spa treatments, and even control the room's lights and heat.

Uber Gizmo

iPads in every room at the Plaza Hotel

Uber Gizmo - Feb 6th 2011

If staying at the Plaza Hotel in New York isn’t a treat enough for you, you’ll be happy to hear that the hotel has added iPads in all guest rooms. While the iPad is a great entertainment device, it serves a dual purpose here as it’s bundled with a custom app, allowing guests to control the lights in the room, change the heating settings, order room service, make restaurant reservations, request wake up calls, contact the concierge and even print boarding passes.

Mobile Industry Review

The Plaza Hotel New York: iPads in every room

Mobile Industry Review - Feb 5th 2011

"I’ve been following the developments of Intelity, the company behind ‘ICE’ (Interactive Customer Experience). ICE works on touchscreen, television, smartphone, laptop or tablet. What’s particularly interesting is what they’ve been doing with iPads. I’ve been raving about this stuff ever since it went live last year."

Boy Genius Report

The Plaza in New York offers ICE Touch on iPads in every room

Boy Genius Report - Feb 5th 2011

If you’re planning on staying at the The Plaza hotel in New York, you have one more thing to look forward to, and that’s iPads in every room and suite. Since January, the five star hotel has put iPads in all guest rooms for a multitude of reasons. One of the coolest? The custom app that the iPad runs.


The Plaza in New York Offers iPads in all Guest Rooms and Suites (with Video)

Luxist - Feb 3rd 2011

The Plaza is offering iPads in each of its guest rooms and suites. The program, which launched in January, makes the landmark hotel on Central Park South the first hotel in the world to provide guests services and room controls using iPads and Intelity's ICE (Interactive Customer Experience) software to all of its guests.

The Luxery Hub

The Plaza, New York Becomes the First Hotel in the World to Offer iPads in All its Rooms

The Luxury Hub - Feb 3rd 2011

The Plaza Hotel has also incorporated this Apple gadget and will be the first hotel in the world to provide its guests services and room controls to all its guests using iPads and Intelity‘s ICE (Interactive Customer Experience) software.

Corporate Meetings & Incentives

iPads Power Hilton Meeting

Corporate Meetings & Incentives - Jan 31 2011

Few things in mid-2010 said “innovation” like an Apple iPad. So, with just three months to go before the October conference, Hilton executives made a strategic decision: They would give iPads—preloaded with two custom-built apps: a meeting guide and a virtual concierge system—to all 2,000 owners who had registered for the conference.


Brrrr! NYC's Kimberly Hotel Puts ICE at Guests' Fingertips

Cvent - Jan 27th 2011

No, not that kind of ice (Manhattan has plenty of that right now). We're talking ICE - Interactive Customer Experience – a free, state-of-the-art service at midtown's elegant Kimberly Hotel that provides access to virtually everything a guest could want, when they want it - except maybe spring. Using touchscreen technology in all guestrooms and suites, Intelity's ICE software allows guests to control their entire hotel experience – in-room dining, spa services, flight status, express checkout, and those all-important weather reports.


Intelity Named Preferred Hilton Vendor

Intelity - January 2011

2500 Hilton owners can’t be wrong! At their October global worldwide partnership conference, each Hilton owner used ICE Touch on iPads to experience the full guest service interface. “This technology literally places hotel services and amenities at your guests’ fingertip.” On January 17 2011, Intelity was named a Hilton Preferred Partner.

Hotel Interactive

Plaza Hotel Exploits iPad and ICE Technology

Hotel Interactive - Jan. 12th 2011

“It improves our service. It improves our efficiency. And it improves our ability to deliver and track five-star hotel service in real time," said Shane Krige, general manager of The Plaza.

Successful Meetings

Hilton Inn at Penn Introduces Hi-Tech, Sustainable Guest Rooms in Philadelphia

Successful Meetings - Dec. 21st 2010

"Philadelphia's Hilton Inn at Penn hotel has commenced a four-month, multi-million dollar renovation of its 238 guest rooms and suites, each of which will be modernized with contemporary and sustainable features, it announced this month. "

Hotelier News

Check out the guest services on Intelity's ICE TV

Hotelier News - Dec. 17th 2010

(Headline translated from Portuguese) "Top Story: Brazil’s major online hospitality Web site shows ICE TV.”"

Hotel Interactive

Hilton gets ICE Touch on iPads

Hotel Interactive - Dec. 8th 2010

"Four-Month Project Supports Hotel’s Ongoing Commitment to Providing Superior Guest Service with a Renewed Focus on Sustainability and Technology. "


More about the Hilton Inn at Penn getting Intelity's ICE Touch on iPads

Examiner - Dec. 7th 2010

"The Inn at Penn will be the first Hilton hotel as well as the first hotel in Philadelphia to introduce the Apple iPads equipped with Intelity/ICE software to their guest rooms. "

Information Week

ICE Touch on iPads at Hilton Worldwide Owners Conference

Information Week - Dec. 4th 2010

Intelity’s ICE Touch software was on 2,500 iPads given to all owner attendees at the Waldorf-Astoria and Hilton Bonnet Creek hotels. “Hilton Worldwide CIO Robert Webb's goal was to show off two custom-built apps and demonstrate to owners how the tablet and mobile computing could change the hotel guest experience.”


Hilton Inn at Penn to get ICE Touch on iPads

Geekadelphia - Nov. 22nd 2010

"Come March 2011, the Inn at Penn will install iPads in all the rooms to serve as virtual concierges."


Guest Services at Your Fingertips: Digital Touch Screens Deliver Hospitality

Smarter Hotelier - Nov. 10th 2010

"Intelity Corporation developed and provided the software for the Royalton’s iPads, software that delivers more than 35 hotel services to guests and all at the touch of a finger."


ICE | Touch is now on iPads at The Royalton and soon at The Plaza in New York

Trendhunter - Sept. 14th 2010

The Huffington Post - Sept. 20th 2010

Hospitality Technology

Intelity's ICE on iPads Premieres in New York

Hospitality Technology - Sept. 14th 2010

The first full service guest room technology is now the first on iPads -- anywhere. The Royalton Hotel in New York City offers Intelity's ICE Touch to every guest on iPads. Hotel services are available not with a phone, but with the touch of a finger.

Orlando Business Journal

Orlando's 'geekiest' businesses

Orlando Business Journal - August 23rd 2010

High-tech heroes: Spotlighting some of Orlando's 'geekiest' businesses. Orlando's status as a high-tech city may not be as well-known as the theme park-mascots it houses, such as Mickey Mouse, Harry Potter and Shamu — but nonetheless, it's a fact.

Orlando Business Journal

Intelity Corp. aims to go global

Orlando Business Journal - August 23rd 2010

This has been one hot year for David Adelson, president and CEO of Intelity Corp. And it's only getting hotter as his ICE product spreads like wildfire in the hospitality world.

Hospitality Upgrade

Largest JW Marriott in the World Selects Guest-tek and Intelity for Innovative Guest Room Technology

Hospitality Upgrade – June 23, 2010

Guests of the new JW Marriott will be delighted by interactive guest experiences on their in-room HD televisions, made possible through a partnership between Guest-tek and Intelity. Intelity’s ICE TV technology will allow hotel guests to order in-room dining, make restaurant reservations, request wake-up calls, make spa reservations, request housekeeping or maintenance services, even check airline schedules and check in for flights using the remote and the television in their guestrooms.

Hotel Interactive

World's largest J.W. Marriott gets ICE | TV and ICE | Mobile

Hotel Interactive – June 23, 2010

Guests of the new JW Marriott will be delighted by interactive guest experiences on their in-room HD televisions, made possible through a partnership between Guest-tek and Intelity.

CNN Fortune

The iPad at The Plaza

CNN Fortune – June 22, 2010

According to a press release issued Tuesday, the devices will come pre-loaded with newspapers and other business-friendly apps, including a "virtual conceirge" that gives guests fingertip control of such services as ordering room service, making restaurant reservations, communicating with the concierge, requesting wake-up calls, exploring NYC destination guides, checking airline schedules and printing boarding passes.

Orlando Business Journal

Intelity systems going in Wyndham hotel rooms

Orlando Business Journal - June 21st 2010

David Adelson, president and CEO of Orlando-based Intelity Corp., sees his firm's new interactive guest services hotel room system as more than just cool. He believes it will revolutionize how hotels maximize their guests' experience.

Hotel Network

The Roosevelt Hotel in NYC to offer ICE Mobile guest-service functionality

Hotel Network - May 14th 2010

The Roosevelt Hotel, NYC, is proud to be the first hospitality establishment in the Northeast and the only in New York City to offer ICE Mobile, the latest phase of guest service functionality unveiled by Intelity's Interactive Customer Experience (ICE).

Hotel Online

Intelity's ICE Offers Real-Time Solutions to Generation Y Travelers

Hotel Online - Apr. 12th 2010

Known as Millennial's or Echo Boomers, the popular Generation Y travelers have made their mark in today's fast paced lifestyle and have come to demand above par performance in all facets of daily interaction, most notably, technological advances.


Intelity's ICE Wins at Hotel Technology Next Generation Event

Hotel Online - Mar. 8th 2010

Intelity Interactive Customer Experience (ICE) claimed the 2009 Most Innovative Hospitality Technology Runner-up title at this year's Hotel Technology Next Generation (HTNG), a global trade association that fosters cutting-edge technology development, conference in Orlando, March 1-3. ICE was the highest placing guest service technology in the Innovation of The Year category.

Hospitality Technology

5 Guest Room Tech Trends

Hospitality Technology - Feb. 11th 2010

Twenty years ago, technology wasn't something that controlled our lives. Sure, cars got us from point A to point B and portable tape decks were great for listening to tunes while jogging, but people did not rely on cutting-edge technology.

Hotel Network

Technology drives on-property spend

Hotelworld Network - Jan. 28th 2010

National Report–When the Internet revolutionized how guests research travel plans and book rooms, the industry was slow to adapt. The door was left open for online travel agents to make their mark.

Hotel Online

Intelity To be First in Hospitality iPad Revolution With ICE Canvas

Hotel Online - Jan. 28th 2010

The wait it over for consumers and the hospitality industry alike, Apple's iPad tablet has been formally introduced to the world.

Hotel Interactive

An On-demand Revolution

Hotel Interactive - Jan. 25th 2010

Meet guests' needs -- but also your own -- with Intelity's all-in-one property management system.


Intelity Creates Affordable ICE Mobile iPhone Application For Hotels

Intelity - Jan. 18th 2010

ICE Mobile adds an exclusive and highly affordable layer to the already existing components of ICE by providing a customized application that transcends conventional informational tools to include full interactivity with all key areas of operation on and off the property.

Intelity Utilizes Windows 7 to Provide Enhanced Virtual Concierge Services at the Guests' Fingertips

Intelity - Dec. 8th 2009

Intelity today announced the availability of its Interactive Customer Experience (ICE) running on Windows 7 and utilizing its touch capabilities to enhance the guest experience.

Hospitality Design

Looking to the Future, Hotels Employ a 'Digital Concierge'

Hospitality Design - Nov 5th 2009

As digital technology becomes further integrated into hotel design and guest experience, an increasing number of hoteliers are tapping a "digital concierge" to fulfill guest requests.

America Resort Development Association

Tech-based Companies Step It up in Turbulent Times

ARDA - Nov 4th 2009

For some in the shared ownership industry, the economic crisis has been a time to pull back and ride out the storm. For others this is a time to advance new ideas that challenge old paradigms...


Intelity's ICE Mobile Coming to the App Store & App World

Hsyndicate - Nov 2nd 2009

Intelity's Interactive Customer Experience(ICE), an innovative guest service solution and back-end monitoring system, has launched its latest phase of interactive development with ICE Mobile.

Intelity Offers ICE in Software-Only Connect Version - Oct 12th 2009

Hoteliers now have access to the features of ICE Touch at a fraction of the cost. Intelity's Interactive Customer ExperienceÔ (ICE) is now available in a software-only package know as ICE Connect. The new Connect version makes it possible for more properties to feature the customer service and back-end monitoring of ICE through current in-room workstations and personal laptops of guests.

ICE In-room Solution Offers Meeting Planners Endless Options - Sept 30th 2009

Hoteliers now have a competitive advantage in the meetings industry through the guest service, communication and tracking options available in Intelity's Interactive Customer Experience™ (ICE).

A Success Story with Intelity's ICE at Historic Eliot Hotel in Boston - September 17th 2009

After two months and more than 50,000 touches, Intelity's Interactive Customer Experience(TM)(ICE), an innovative in-room solution and back-end monitoring system, has proven to be a success story at the Eliot Hotel in Boston.

Hosp Tech

Intelity Expands Functionality of ICE In-Room and PMS System to Include VOD

Hospitality Tech - September 9th 2009

The age of fee-based Video on Demand has passed and now the industry is searching for an economical alternative. Intelity, an interactive hospitality technology innovator, introduces a cutting-edge Video on Demand (VOD) feature as part of the company's Interactive Customer Experience™ (ICE), a revolutionary in-room solution and property management system.

Hosp Tech

Westin Property Taps In-Room Concierge to Maximize Guest Service and Track Hotel Activity

Hospitality Tech - August 26th 2009

The Westin Imagine Hotel Orlando proudly welcomes the latest in-room guest service technology from Intelity, an interactive hospitality technology innovator. The Interactive Customer Experience (ICE) is a revolutionary in-room solution and backend monitoring system.


Intelity Partners With MTech to Improve Guest Services for Customers

Hotel Online - August 19th 2009

Orlando-based Intelity, a leading provider of interactive guest self-service tools for the hospitality industry, has partnered with MTech, the hotel industry's premier provider of Internet-enabled, enterprise-level quality and customer-relationship management applications, to provide a true "best of breed" in room guest self service tool.

Hospitality Net

Intelity Introduces A New Revenue Finding Technology For Hoteliers

Hospitality Net - July 29th 2009

As hoteliers around the globe look for new ways to bring in additional revenue and enhance the overall guest experience (both increasingly important in today's economy), Intelity, an innovator in hospitality technology, presents a perfect solution.

Nextgen Self Service

Eliot Hotel Taps In-Room Concierge to Uncover Additional Revenue Prospects

Nextgen Self Service - July 22nd 2009

With several guest products available, the management team considered the options, most of which come with a high price tag and without the complete solution that The Eliot Hotel desired or needed.

Hotel Online

Intelity's ICE is Welcomed into Boutique Hotels Throughout the U.S.

Hospitality Upgrade - July 13th 2009

Intelity, an interactive hospitality technology innovator, announces today the continuation of its international rollout with the integration of its Interactive Customer Experience™(ICE) into two boutique hotels.

American Hotel & Lodging Association

Hacienda Tres Ríos Welcomes Intelity's ICE Into Guest Suites

American Hotel & Lodging Association - June 29th 2009

Intelity, an innovator of interactive hospitality technology, announces the continuation of its international rollout today with the addition of its newest customer, Hacienda Tres Ríos, a 273 suite resort at the forefront of environmental development and host to this year's World Travel Awards.


Crestron and Intelity Partner on Industry-Changing Hospitality Solution

Crestron - June 22nd 2009

Crestron Electronics, the world leader of advanced enterprise control solutions, and Intelity, a leading innovator of interactive hospitality technology, have joined efforts to deliver the only complete, fully integrated hospitality solution.


Intelity Nationally Unveils ICE, the Hotelier's Solution to Increasing Revenue and Decreasing Expenses While Maintaining Service

Goliath - June 15th 2009

In today's tough economy, hoteliers throughout the U.S. are feeling pressure to increase revenue and decrease expenditures while still maintaining excellent guest satisfaction.

Welcome Magazine

How Can I Help You?

Welcome Magazine - June 1st 2009

Investments in online concierge services coupled with a comprehensive property management system can improve guest services, bring in new revenue streams, and improve operations.