Case Studies

"We've basically allowed our guests the access to the entire hotel, so it's a difference between going to a hotel or going to your hotel that you've got a personal connection to. There's this whole new class of luxury customer. They're..." more

On October 3, 2011, Four Seasons Hotel Los Angeles at Beverly Hills was the first hotel in the West Coast and the first Four Seasons hotel in the world to launch the innovative ICE (Interactive Customer Experience)... more

I thought ICE was cutting edge and something that eventually we would find in all hotel rooms within the next 5 years. For us, it was an opportunity to be on the upside of the curve as far as technology goes. Once I saw the product and the back-end matrix... more

ICE was the preferred Hilton vendor for interactive concierge systems. As part of our renovation, we were looking for four things ... more

We strive to continue to reinvent the guest experience and Intelity enables us to provide engaging technology and customized content to our savvy clientele. In addition to the benefits to guest experience, ICE provides direct communication with hotel management thereby... more

It's just groundbreaking. ICE improves our service. It improves our efficiency. And it improves our ability to deliver – and track – five-star hotel service in real time. That was the home run in this. To have it be fully integrated into our systems and to offer the guest such a range of capabilities. Because of the quality of graphic presentation on an iPad, we expect to cut... more

The iPad has revolutionized the way guests order room service at the swanky Hotel Bel-Air in the Bel-Air neighborhood of Los Angeles. No longer do they need to pick up a paper menu sitting on their desk and call in their order for... more