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Case Studies

Conrad Concierge

Conrad Hotels & Resorts and Intelity Develop Conrad Concierge

"The new luxury customer wants to be met where they are."

John Vanderslice, VP Hilton Hotels Worldwide, Luxury and Lifestyle Brands
"We've basically allowed our guests the access to the entire hotel, so it's a difference between going to a hotel or going to your hotel that you've got a personal connection to. There's this whole new class of luxury customer. They're..." more

Four Seasons Los Angeles

Four Seasons Los Angeles at Beverly Hills

ICE on iPads in every room

Mehdi Eftekari, General Manager, Four Seasons Los Angeles at Beverly Hills
On October 3, 2011, Four Seasons Hotel Los Angeles at Beverly Hills was the first hotel in the West Coast and the first Four Seasons hotel in the world to launch the innovative ICE (Interactive Customer Experience)... more

Hotel Duval

Marriott Autograph Collection

ICE on touch screens in every room

Marc Bauer, General Manager, Hotel Duval
I thought ICE was cutting edge and something that eventually we would find in all hotel rooms within the next 5 years. For us, it was an opportunity to be on the upside of the curve as far as technology goes. Once I saw the product and the back-end matrix... more

Hilton Inn At Penn

Hilton Inn at Penn, Philadelphia

ICE on iPads in every room

iPads Break Inn at Penn's Paper Trail
By Greg Stafford, General Manager
ICE was the preferred Hilton vendor for interactive concierge systems. As part of our renovation, we were looking for four things ... more


Morgans Hotel Group

ICE on iPads in every room at The Royalton, The Mondrian Soho and The Delano

Dan Flannery, Chief Operating Officer
We strive to continue to reinvent the guest experience and Intelity enables us to provide engaging technology and customized content to our savvy clientele. In addition to the benefits to guest experience, ICE provides direct communication with hotel management thereby... more

Plaza Hotel

The Plaza Hotel, New York

ICE on iPads in every room

Shane Krige, General Manager
It's just groundbreaking. ICE improves our service. It improves our efficiency. And it improves our ability to deliver – and track – five-star hotel service in real time. That was the home run in this. To have it be fully integrated into our systems and to offer the guest such a range of capabilities. Because of the quality of graphic presentation on an iPad, we expect to cut... more

Hotel Bel-Air

Hotel Bel-Air, Los Angeles

ICE on iPads at Bel-Air, Story from USA Today article

By Barb De Lollis, USA Today Travel
The iPad has revolutionized the way guests order room service at the swanky Hotel Bel-Air in the Bel-Air neighborhood of Los Angeles. No longer do they need to pick up a paper menu sitting on their desk and call in their order for... more